Should they not? It’s a new feature, and a widely well regarded one. That doesn’t mean people who dislike it are thrown under the rug, it just means they’re focused on providing support first and foremost to a feature they know was well received.
I expected this to replace flight, when DF came about. Honestly, in terms of social engineering, I think it would have been the better choice for them, too. Most people cry wolf about what they’ll quit over, and this is one of those things where people are just finding an excuse to say “that’s it, this is the line! No more! Work is da poop!”