Why is it I can see raider io ingame on some but not all toons?

My raider io score is showing in-game on 5 of my characters, but it’s missing on 8 others, who are also mine, and who are all in my own guild? Raider Io says they get their info transferred from the Battlenet API. What’s really strange is that they all worked about a month ago, then suddenly all disappeared, and now have only partially shown up and yes I updated IO daily. Blizzard CS said submit bug here. Only half of my toons have Io updated. I tried to see if I had the io addon settings different but they are all the same.

not sure why they’d suggest submitting a bug report here…

if you’ve got an issue with an addon, you’ll need to contact the addon creator.

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It works now. I guess this is the place to post about it, because Raider Io’s info comes from the battlenet API. If the API is not updated Raiderio can’t fix it. I also learned that in order for either of them to update anything you MUST check the box on your Blizzard account Privacy Settings that you agree to “Share Game Data with Developers.” If you remove this IO will not update nor will Warcraft Logs.