The main issue with casual players in this game is.
You want Blizzard to cater to you. You want to make this game into a social single player game and want raid/pvp like gear for doing solo player stuff.
Now, i will agree if we had more mage tower like challenges like torghast for the solo player then great. The more challenge the better the reward, it would only be fair.
The problem i have is, some people want high rewards for doing solo quests…
It doesn’t nor should it ever be that way. You want good gear you have to be up for the challenge.