Oh, they are.10/30/2018 09:27 AMPosted by GryffThey should also be focused on keeping people from quitting as well.
But, the percentage of people who are at risk of quitting, and who would fill out that kind of survey honestly, are vanishingly small next to the ones who'd fill it out based on a mixture of hyperbole, posturing, and downright malicious trolling "for the luls".
They can actually better figure out what will keep someone from quitting by watching how we spend our time while playing than by asking us outright. If more people were really honest and less prone to exaggeration, that might not be as true, but, well, here we are.