So I was banned a couple of days ago for “inappropriate communication”…
Not knowing what inappropriate communication I have commited, I of course appealed and write that I would like some example of my inappropriate communication to know what I had done wrong.
Support replies that after reviewing evidence, ban will be upheld. No examples though.
I appeal again.
Support then provides a little longer reply, again upholding the appeal, but AGAIN with no examples of my breaking of the Code of Conduct. I have literally 0 clue.
Support mentions: ”Please confirm if you are using the right channel before sending messages, there are specific channels for every necessary. To find a channel in World of Warcraft, right-click on any chat tab, then select “Settings” and navigate to the “Global Channels” tab”.
This only confuses me more because I don’t spam and to my knowledge use the global channels perfectly.
The ban expires in 2 days but I’m afraid that when I login I might unknowingly do something not permitted and get an even longer ban which would destroy TBC launch/planned TBC guild raids for me. And just for the record: I have probably read through the In-Game Code of Conduct 10 times by now, word for word, and I still can’t recognize anything I have overstepped.
My option to appeal is now completely gone.
I have currently (+48 hours ago now…) resorted to making a new ticket under payment issues, because it is literally the only option to me, since you have blocked all other lines of communication. I think we as subscribers have some right to thorough, responsive and most importantly HUMAN support.
Unfortunately, you’re out of luck. Once they block off appealing, that’s ut. No more appeals. I get this is frustrating, but I’d recommend stepping away because continuing will likely get you actioned for GM harassment. Right now, you could wait out the suspension if it’s not permanent, or if it is then you could use a different licence on the same BNet and keep account-wide collections if you ever decided to play again.
I’m an Anniversary server player. The route I’ve had here is insane. I do the appeals. No info, no more appealing. Make ticket for payment issues = no answer for +50 hours now. I post on EU forums = auto silenced. EU forum MVP advised me to post here, because something about more lax US privacy laws meant GM’s could post chat logs. So I request free starter edition and level to 10 in retail on US servers. I’m at my wits end at this point. How could requesting any form of evidence of the rule i broke on an online paid service ever be seen as harassment.
It isn’t what you’re requesting, it’s just that you keep requesting it.
I don’t know necessarily that it’s privacy laws that permit it, but you won’t get the exact offending chat logs in this forum. Though if an SFA opts to chime in when they have a moment to scan the forums, they may remind you broadly of what you did and when.
Bear in mind that you did get human support, though. The hacks team isn’t AI.
Most suspenions are for advertising language can be anything fro f bombms masked language 100% reportanle and actionable and plain toxicity vrak and orlylia can shed some light in the morninng.
But isn’t the whole concept of me at least not getting to know what exactly I’ve done wrong completely mental? What if I come back in 2 days and then woopty instantly get smacked with a 30 day ban? Telling someone that a “decision is upheld” when you are clearly expressing lack of knowledge of why that decision was even made in the first place, is not support.
The SFAs here do sometimes post about chat infractions, but they’re not guaranteed to reply. As for quotes of infracting, I believe that used to be a thing, but the tool kept pulling the wrong quotes so they stopped giving them to players.
Usually chat violations are either advertising outside Services or swearing/insulting other players/sexual talk/other behaviour that makes the chat hostile.
Their tool kept pulling the wrong quotes? That’s reassuring. But that actually makes sense, a buddy of mine once got a 7 day silence for “inappropriate communication” and showed me a screenshot yesterday. The GM had responded with “actionable” quotes - they were all non-toxic messages to people from his guild in party chat, completely absurd.
So if you received a chat penalty on anniversary it was likely for one of the following
swearing of any type, even if masked
Toxic behavior
Advertising any service in the LFG or Trade channel
If you did any of these it only takes one person reporting you, and you will likely be actioned, and it’s extremely unlikely that the appeal would be overturned. Additionally, they will reply to all appeals with a template, and will not provide you with examples.
Now while you probably wont see it tonight, sometimes the SFAs here can give you a bit of insight such as if you broke the rules about spam, advertising, or offensive speech, but usually thats as far as they can go.
Edit: Also I do not recommend you try to make another appeal, once they said they are done, they are done. All chat reports are reviewed by a GM and they its not something that we usually see mistakes on, so take the vacation.
You weren’t auto silenced, but penalised for ban discussion and thread hijacks on the forums by a Forum Mod with a footnote:
Looks like the MVP also asked you politely to stop hijacking other threads and then you tried to pull an uno on them + failed to provide the relevant paragraphs of the laws you were using to claim your rights to so you were pretty much beating around the bush there and causing a forum disturbance resulting in a typical forum penalty.
Sorry, “following me here?” let’s follow your logic, if I was the MVP then that means you followed “my” advice there to come here so you followed me here (look another uno) right.
And, I was already here for the past 1439 posts. 1437 of those weren’t about you.
You were not auto silenced. If you are silenced on the EU Forums, then that is because of you violating the Forum Code of Conduct, which only can be done by moderation.
If you were silenced/suspended in game for inappropriate communication, then it means players reported you for something in-game that violated the policies, and the staff agree’d with the report and took action against you.
Account actions that lead to actual penalties taken against you is all done by humans. None of that is automated.
This thread is an interesting read. I suggest everyone stop posting and let the SFAs do their jobs. As opposed to speculation and accusations against the OP.
Well I got in my forums mail that I had been auto silenced by “system”. Do with that whatever you want, I don’t really care.
I don’t know if you’ve been through the whole thread but earlier I mentioned a buddy of mine being silenced for inappropriate communication, and when GM provided evidence of such they were all non-toxic messages, meaning mistakes do happen.
Right now I’m very interested in how Forumcat (totally not the MVP from EU forums) got a direct link to my unlisted/hidden post though.
As others have explained prior, the system is more or less broken meaning they can quote non-toxic messages but they can have been penalised for actual toxic behaviour. Meaning the penalty could’ve not been a mistake.
When moderation takes action against the account, whether with a flagged post being removed or a silence, you’d get a notification by the system of the action. That is not automated, that is how the forum software works.
I’ve read through the thread, including the link of the thread on the EU Forums of you hijacking, derailing and discussing disciplinary actions on the forums, which is not allowed, and can lead to account actions within the forums.
You do know everyone can view the EU Forums, and even the EU Forums would have a search function.
Plus, you are more than likely to be wrong in calling out someone to being someone else as you have no actual evidence to this.
You should avoid trolling the forums too, especially the Support Forums, Stephanerkel.
MVP’s and regular posters cannot hide threads or other posts… I mean if they could they can just outright go to the actual forum moderation step called “delete the post”. It’d take 3-5 flags to hide and flag any post for forum moderation upon which they decide whether if it gets restored or penalised etc.
Just like your previous claims that the uh, you didn’t get “human” appeals and stuff remember and that it was “automated” and stuff.
