As someone who usually pushes for the elite set. I can tell you the experience of healing solo shuffle is disgusting.
And not because of the community behavior, but because how the system is designed.
It’s extremely hard to climb up because you’re constantly facing the other healer’s rating instead of the entire group’s like everyone else, and your skill can only take you so far.
There is a HUGE incentive to not play healer. Other than faster queues. And it should not be like that.
Blizzard has a ridiculous amount of feedback in these forums about this issue, last season people were complaining non-stop, and they didn’t do anything. In fact, this season feels worse somehow.
That bs they keep repeating about listening to feedback makes me sick tbh.