Well if they said that, then they are dumb.
Don’t apply that to all, or even anyone other than than that one person. Most of us enjoy playing the game or we wouldn’t be interested in the transmog at all because WE WOULDN’T BE PLAYING.
Now, I have said this to you more than once, and it has been repeatedly ignored, so I am sure it will be this time as well but…
There is absolutely nothing to indicate that this transmog would have ever been in the game. They made it only to make extra money. If they weren’t going to make extra money then it wouldn’t have been been made at all. The choice isn’t between “get it in game” or “buy it on the shop”, it is (and always will be) “able to get” or “not able to get”. You get what you pay for, not extras. If you buy a meal, you don’t get dessert for free (unless their is a promotion), but at no point is “IF YOU GUYS WOULDN’T BUY THE ICECREAM THEN THEY WOULD GIVE IT FOR FREE” going to be true.
Accept it, or don’t, but you are tilting at windmills to think you would somehow get more for your money if it weren’t for those pesky people buying stuff.
/soapbox