Unable to loot ashenvale fragment. (Scarab Lord Quest Chain)

I’ve gotten the fragment to drop twice in 30 hours of farming the ashenvale dragonkin mobs, but despite having the mob tagged and getting other loot (silver, and a grey item) I have been unable to loot the fragment twice now. I submitted a gm ticket but was basically told that I’m SOL. I took a screenshot the second time, and still was unable to have the issue fixed. Has anyone else had this problem?

Let me know if you get a response on this via discord message Remixt. I’m interested to hear if there is a resolution.