To preface this I have gone through the KB and the fourums and nothing is helpful.
I am unable to install or update anything.
I am unable to uninstall the battle.net app.
After manually removing the battle.net app I am unable to install the battle.net app.
It’s all stuck in permanently trying to update.
I am looking for a way to manually remove the update flags, or to bypass download/update authentication.
The errors I am getting are that I am waiting for other updates for when trying to install or update a game, or something went wrong when trying to install battle.net.
I want to reiterrate here that none of the existing fourum posts or KBs have been helpful in this regard.
I tried removing all of the files from the machine manually, so I transferred them elsewhere just in case I was unable to install. per fourums.
I also have deleted the cache from Program data and Appdata Local and Roaming via removing the
Battle.Net and Blizzard Entertainment folders. per fourums.
I have also tried the WMI cache reset to no avail. per KB
My security software is Windows Defender and I also disabled that to no avail, so I re-enabled it after trying. per KB
The app is running as Administrator. per KB
I have done all of that in many different orders as well.
And yes I have restarted my computer… alot.
I changed the owner of all involved files to the Windows version of the ‘root’ admin account making it so that this program more or less has totally unfettered access past literally everything except hardware security. Per KB
My computer is completely up to date, and is also only a couple of months old which means this is more or less a new admin profile. per KB
The only thing which seems to work is to quite literally install it on another machine and then manually move the files to this one. Which I find both frustrating and amusing. Nobody even suggested this one because it’s really dumb, and probably screws with the registry. Why solve problems when you can just bypass them right? lol
The relevant log information is as follows:
Response 401 (0.0100 ms): {}
[W 2022-08-10 21:51:37.0596] Unable to acquire processName for PID 9068 (PID for Battle net according to task manager)
[W 2022-08-10 21:51:37.0596] Authorizing client ‘’ (9068) for communication
[I 2022-08-10 21:51:37.0597] Request GET /agent
Response 200 (1.7300 ms): {
“authorization”: “HASH VALUE REMOVED”,
“opt_in_feedback”: true,
“pid”: 15440, (PID for svchost.exe which I do not understand why)
“region”: “us”,
“session”: “HASH VALUE REMOVED”,
“state”: 1004,
“type”: “retail”,
“user_id”: “HASH VALUE REMOVED”,
“user_name”: “HASH VALUE REMOVED”,
“version”: “2.27.2.7893”
}
[I 2022-08-10 21:51:37.0617] Duplicate POST /install/battle.net completed in 0.6160 ms
[I 2022-08-10 21:51:37.0632] Duplicate POST /install/battle.net completed in 0.4300 ms
[I 2022-08-10 21:51:37.0633] Duplicate POST /install/battle.net completed in 0.4940 ms
[W 2022-08-10 21:51:43.0104] Request DELETE /agent
Response 200 (0.8060 ms): {}
[I 2022-08-10 21:51:45.0869] No Connected Clients detected: Shutting Down
[I 2022-08-10 21:51:46.0764] Agent is shutting down
My actual job is application support, so I understand how to Windows and I need help from a bigger more powerful support agent.