as was already explained:
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They donāt ban the characters, they ban the WoW License so it impacts all chars on that licence.
I agree it is fair to ask for a more in depth investigation. That is only logical! Just keep in mind, that the investigations take time - and that also applies to the activity that resulted in the ban to begin with. That could be recent, or it could be quite some time ago depending on how their investigation went.
Selling in-game items and services such as carries or boosting for real money is not allowed. Organizations who offer boosting, matchmaking, escrow, or other non-traditional services, including those offered for gold are prohibited, especially those who operate across multiple realms.
Individuals and guilds selling items and profession services for gold is allowed but can only be advertised in-game through the Trade chat channel.
Individuals and guilds selling boost or assistance in raiding, dungeon, or PvP activities for gold is allowed but can only be advertised in-game through the Trade Services chat channel. Advertising for gameplay activities should be done by a WoW player-character who intends to participate in the gameplay activities. This means there should be no cross-realm advertising, and there should be no advertising from non-participating players.
Accounts that are used for the primary purpose of advertising may be closed.
Consider that first paragraph, and if your guild was involved in that sort of behavior.
10 Likes
This is another frustrating aspect. Since guild activity has ceased for quite some time, I have no way of knowing if anyone has done anything in the guildās name. But based on the description, it is difficult for me to imagine how a large number of accounts that have not logged in for months or even longer are involved in RMT and similar in-game advertising events. In any case, this should not be a reason to ban all accounts in a guild.
Guild is a loose organization in the game. Imagine you play in this server for a while, join a guild, forget to quit, and you go to a different server with an action you donāt even remember, and getting banned because of this. This is the kind of example Iād like to be fixed.
Each ticket is each person filing for their own account.
1 Like
They wonāt. The SFAās here do not relay, transmit, or send-up, issues. you will need to wait on your ticket.
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Then its outa your hands now it up to blizzard nothing said or heard here will affect the
Outcome.
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Investigations take time. This could have been a GDKP run your guild hosted months ago that received gold from a participant that had purchased gold for real money, knowingly or unknowingly. Even if you didnāt know that a participant was using tainted gold, itās still considered money laundering and itās the whole reason these types of transactions are unsupported.
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Not everyone knows every named realm across the different iterations.
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Iāve been raiding with this guild for a few months. Proactive players, GDKP raids with lots of fun in progression. Thereās no way a whole guildās raiders accounts got all banners without getting a feedback from blizzard. This is hurting the community of wow classic. Without this kind issue not being addressed no one will be feeling safe in level 85.
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Not sure what you mean by āfeedbackā. Blizzard is not going to warn anyone ever about an impending account action. Thatās what the phishing accounts do. Blizzard takes action and then letās players know what they were actioned for.
They do not contact people ahead of time, nor have they ever done that.
This is also why thereās an appeals process to look into whether or not a mistake was made. But the fact that this was a guild that does GDKP, itās also possible that there was a lot of illicit gold being moved through these runs. As a fellow player, I donāt know that for sure, but thatās something that I would HIGHLY recommend against doing as you never know where that gold is coming from.
GDKP is completely unsupported and Blizzard has been clamping down for months on players who are the recipients of illicit gold through these runs too.
The good news is that you can run any raid or dungeon WITHOUT using GDKP and have zero worries.
22 Likes
Benefit of the doubt; letās say you werenāt knowingly participating in RMT like you state and the guild has indeed been offline for an extended period of time.
One possibility is that many of the accounts became compromised during this inactivity period and then used by bot farmers in one or more versions of the game.
That said, if the entire guild was actually banned, Iād be more inclined to believe the multi-server conglomerate was somehow engaged in actual RMT, whether from gold selling or paid boosting, etc.
1 Like
If I am reading this correctly, an entire guild, including inactive members were all banned?
So am I over reacting in worrying I might have an old alt not touched in a decade, from back in BC still in a guild and my account could be banned if that guild breaks Blizzards rules? That is kind of scary!
Itās extremely unlikely Crimson. We donāt actually know what happened in this case, but the good news is that thereās an appeals process for people to use to request it be looked into again.
11 Likes
Live chat never been for apeals its always been tickets long ticket times there averaging 2 days for most issues apeals will take longer because cross ur T and dot ur i.
2 Likes
Live chat has never been for hacked accounts, Always has been that you need to put in a ticket for something like that. Live chat tends to be things for like billing issues and at times with high ticket amounts they do not have live chat open.
Never ever heard of a entire guild being banned. Heard of a entire raid group getting into trouble over raid exploits but never a entire guild. They would not ban people who has zero involvement in what ever happened.
Also no way to know if people got hacked or not. Only blizzard could figure out that.
5 Likes
Actually, Blizzard (and most other companies) place the utmost importance on customer service. It would be monumentally stupid in the long-term to not value it. Having a tough time in getting what you think you deserve =/= poor customer service.
This is not inaccurate. Maybe if players utilized support in the correct way, they would not be so overworked and current staffing levels could be more efficient in dealing with requests in a timely manner.
Every company uses standard templates, and Blizzard has been using them for decades. Template language can be updated over time, and some responses might get a personal touch when needed, but overall, most responses you get (for any issue) will be a template at its core.
Long is in the eye of the beholder, but yes, ticket queues can fluctuate, sometimes wildly. A current wait is not indicative of what a company finds acceptable, or what they are happy with.
The company did not fire most of the staff. There were layoffs, but the reduction mostly impacted development staff, not customer support. One of the main reasons for the layoffs was to eliminate redundancies associated with the merger with Microsoft.
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What you are mentioning is exactly what happens in our case. Iām not creating a post to argue for any RMT behavior or beg for account back for any GDKP activities.
The only thing to take away from the correct information is to apeal anything we say here is just conjecture.
I read everyoneās comments regarding Blizzardās customer service and account ban logic, as well as appeals, and thank you for the information.
But what I want to say again is that I think this guild ban is actually unreasonable if it is the result of careful review by manual customer service. Our guild was created in the earliest 60s, and the use of GDKP as the group distribution method started in 80. There are a large number of accounts that have never participated in our GDKP team. They just do some other wow activities with a guild name, or just an alt, and they are playing elsewhere we donāt know, or just fishing, dungeons, or even just chatting, or they even not login for more than 1 year. If just sharing a guild can be considered as indirectly participating in game activities that will influence the economy, then I think all game accounts that have used the auction house should be banned, because as long as you interfere with the economic system of this server, you will be associated with the behavior of obtaining gold coins with robot or RMT behaviors, cause the item you brought maybe supported by a RMT player who gained profit from your AH purchasing activity.
Look youre talking to a wall all your so called evidence means nothing they go by logs and logs alone. You need to get outa the mindset that this was automated including the apeal its 100% a real person.
7 Likes