Can you stop using terms like, “we have identified an issue”. It was Friday, when you hotfixed their health to be way higher. Everyone that cares about this stuff knew it, and posted about it, for 4 days straight. YOU didn’t identify anything, WE told you that you made a mistake and you are playing it off as some “unknown thing that you were surprised by”.
There is a long history of “we discovered a bug” or “we found an issue with” or “we noticed this”. No, we have been telling you, for weeks, months or more, that YOU read what WE said.
On a different note, you permanently banned Harldan for hacks, then reduced it to 6 months for abusive chat. It has been two weeks of them opening tickets and literally getting the run around. They are a content creator that plays this game a metric ton.
I personally believe that you suspended him due to reports while he afk’ed doing an Archiereus farm in which he used SOUNDS to let him know when it spawned so he could tab in. In fact he REPORTED the ACTUAL BOTS, because all anyone needed to do was drop a target dummy like the love fool, the turnip or others, and bots would attack them infinitely.
I know that you cannot actually search people’s computers in the US for “hacks” so you use metrics such as play time, loot rate, player reports, heuristics, etc. He is innocent, and if he isn’t he WANTS YOU TO OUT HIM, TELL PEOPLE WHAT HE DID, TELL PEOPLE WHAT HACKS HE USED. It’s insane that developers watch his videos and fix things he points out, but customer support checks nothing and CLOSES ACCOUNTS.
Tl;Dr
You’re in a union now, push for things you believe in, automation/ai for things that people care about is not the way. Stop saying “we” when you damn well know we reported it, verified it, and complained about it. Say something like, “After your reports about x, y, z, we noticed that we made a mistake when implementing a, b, c. We have since corrected this and things should be better now.”
Go a step further though too, you’ve noticed that people care more about the boss events because they give the most currency. BUFF THE CURRENCY OF NON BOSS EVENTS. Don’t make it harder to kill bosses, make it MORE WORTH doing other events. You KNOW this already because you nerfed some of them. Good job. Be more active.
I have spent more time in my life on this game, as have some of the people that work there, do the job you wish you could, praise the people the help you.