It really doesn’t matter these days where shadowlands has already passed and those other “controversial” expansions and its designs are decommissioned. Rather or not you trust in blizzard is completely up to you but their actions has spoken louder than any of their words.
It shows in their games like Diablo 4 and in Dragonflight where they are listening and communicating. Player retention is up in Dragonflight and that is a huge plus versus the past where blizzard didn’t come out and said things like “player retention is up”. Overwatch 2 is another story and have it’s own issues and controversies.
Their transparency is improving versus in recent years and their social media activities has increased versus the past. On their social media accounts they are being more proactive in terms of posting news information or roadmaps or whatever the case maybe but their actions are showing compared to the past.