I hear your frustration.
2 points -
You and 1 other person posted the requested information. 2 reports just may not be enough data to go forward with.
Secondly, the base understanding of the use of this forum is described in the blue posts -
Welcome to the Technical Support forum for World of Warcraft. This forum exists to provide World of Warcraft customers with a place to discuss technical issues with each other and Blizzard Tech Support staff members. While Blizzard Tech Support staff regularly monitors and replies to this forum (between 7am-8pm Pacific, 7 days a week), it is not meant as a place to resolve complex issues, because of the nature of forums. If you cannot resolve your issue through the forum, we recommend checking our Knowledge Center for resolutions and workarounds for common issues.
If you wish to contact our Support team directly, you may do so here:
Contact Blizzard Support - You can keep track of all your communication with Customer Support through your Battle.net account.
If you want that feedback from Blizz, then file a ticket. It just isn’t guaranteed here, and that has to be a baseline understanding in setting expectations.