Yesterday before I ran a Horrific Vision, I upgraded my Titanic Research Archive to either 2/3 or 3/3 on Singular Sanitation Expertise. When I checked today while doing some planning on future research, I see that Singular Sanitation Expertise has been rolled back to 1/3. Has this happened to anyone else, and if so, any particular reason why?
Youād want to pop in a ticket to have this looked into, Feonyss. The way our infrastructure works, ārollbacksā donāt usually happen - at least not in the way some games experience them.
This has happened to me as well, i had 3 in singular sanitation expertise and 2 in clear sight. Upon checking the archive today i had 1 in sanitation expertise and 1 in clear sight (which technically shouldnāt happen unless 3 are in Sanitation).
Iāve opened a ticket regarding this. Maybe worth noting that i just transferred servers.
Update: the ticket i originally submitted was essentially given a confusing response. So i submitted another under the āNot listedā category, and iāve also submitted a bug report.
I had transferred servers as well, and have an open ticket. A GM responded to me saying that I had only earned 117 mementos, but had 236 on my currency tab. My cloak is currently at level 5, which means I should have earned a minimum of 400 mementos from completing those 4 horrific visions, and I cleared the trash around Thrall and did some of the 2nd areas as well, so I should probably have well more.
Iāve updated the ticket to mention that I xferred from another server, hopefully the GMs can take a look at the logs for that character and see the total I should have earned and reimburse what Iām missing
Edit: A friend of mine pointed out thereās an achievement for getting at mementos. I have earned 1513 mementos, and unfortunately I havenāt found an accurate list of how much it costs each time you upgrade, by looking around and my unfortunately bad memory is something like this:
1st = 100
2nd = 150
3rd = 250
4th = 400
Edit: Corrected Math
For a total of 900 mementos. I have 63 on hand, so Iām missing about 550, unless my rank numbers are incorrect.
Just wanted to add that I too am experiencing this exact same problem and I too server transferred a couple of days ago, so itās looking to be related.
Just adding, I too have encounter the same bug. I submitted a ticket, the response I received was
āwe are looking into this issue, but at this time we have no resolution for you. Keep checking the forums, itās possible your currency may be refunded in the future. We apologize for the setback but please keep playing.ā
I guess I will submit another ticket in the hopes I can get a GM who either restore my talent tree or refund the currency I have spent.
Please donāt; if theyāre looking into it, theyāre looking into it, and thereās probably nothing that a GM can do at this time.
This is correct. It looks like there is a bug report submitted for this to have the QA Team investigate. Game Masters will not be able to help you with it at this time. Theyāll need to wait for the QA Team to review, confirm that there is a bug, and then determine the safest way to fix up players who may have been affected.
Sorry for the trouble!
This has also happened to me. My buddy and I swapped servers yesterday and i noticed i had 4 points stripped from my research tree. Iām not going to be running visions until this is fixed, which is annoying because now im sitting on 4 keys.
Weāve been reassured that itās safe to spend the Mementos to get your old ranks back.