I received the same, useless response. Clearly that cookie-cutter option was sent out to the entire team. Such a massive oversight on Blizz’s part… they really need to find a way to rectify it since we were told there “would be no cloak drops” in S3.
While it’s great they went and “fixed” it 3 days after the fact, everyone who did the content when it was released, hoping to get a leg up in raid or keys etc are now being punished.
Just need a bunch of the RWF guys to get cloaks in their caches… would get fixed real quick then.