[Teksavvy ISP] High latency every night at the same time

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43

Nothing updated for me. Still atrocious lag spikes happening. I’ll be probably swapping providers soon due to other reasons so I’ll update if that resolves it for certain (likely will?)

44

Exact same issues here, I’m with Teksavvy in the Toronto area, ms spikes around 9pm, seems to only affect World of Warcraft for me. Honestly thought i was going crazy, I’ve tried literally everything, so this thread was sort of comforting to come across lol.

WinMTR Statistics

WinMTR statistics

Host % Sent Recv Best Avrg Wrst Last
RT-AC1900P-B860 0 628 628 0 0 3 0
69.63.243.82 4 553 533 6 13 112 23
scarlett_rd-etobicoke.rcable-tsi.tor.teksavvy.com 18 373 308 0 10 34 9
scarlett_rd-etobicoke.tsi-rcable.tor.teksavvy.com 5 537 514 0 11 39 10
ae4-0-bdr01-tor.teksavvy.com 12 433 384 4 12 36 16
ae8-0-bdr01-tor2.teksavvy.com 3 577 564 7 12 58 10
eqix-ix-ny8.blizzard.com 3 581 569 19 28 214 22
ae1-br01-eqny8.as57976.net 5 537 514 66 161 1651 69
No response from host 100 126 0 0 0 0 0
No response from host 100 126 0 0 0 0 0
et-0-0-0-pe04-swlv10.as57976.net 95 132 7 0 75 114 68
et-0-0-0-pe04-swlv10.as57976.net 11 445 399 66 71 128 67
las-swlv10-ia-bons-04.as57976.net 7 497 464 64 69 93 68
137.221.105.2 0 628 628 66 70 100 69
45

I’ve been looking on the Teksavvy reddit, and its pretty widespread. Has anyone changed ISPs and experienced better results?

46

Has anyone been able to resolve this problem? It’s gotten a bit better, which means nothing, but its still a problem. Was extremely spotty during the test.

WinMTR Statistics

WinMTR statistics

Host % Sent Recv Best Avrg Wrst Last
192.168.0.1 0 370 370 0 17 265 3
69.63.242.42 3 342 335 17 57 299 27
richmond_road-ottawa.rcable-tsi.tor.teksavvy.com 5 318 305 18 52 245 42
richmond_road-ottawa.tsi-rcable.tor.teksavvy.com 1 366 365 17 55 298 29
ae4-0-bdr01-tor.teksavvy.com 1 366 365 18 58 281 32
eqix-ix-ch1.blizzard.com 1 362 360 30 71 287 46
No response from host 100 74 0 0 0 0 0
No response from host 100 74 0 0 0 0 0
et-0-0-0-pe02-swlv10.as57976.net 9 279 256 67 120 424 76
las-swlv10-ia-bons-02.as57976.net 1 366 365 66 107 357 74
137.221.105.2 2 350 345 0 111 383 70
47

Just putting in this note about TekSavvy issues.
If I connect directly there is pretty much always lag.
This test was during the day with least lag. Will try updating with lots of lag.
If I go through a VPN at almost the same time it’s not there.

Here is WinMTR (normal) - had latency around 126ms ingame
WinMTR statistics

Host % Sent Recv Best Avrg Wrst Last
192.168.1.1 2 1021 1002 0 0 18 1
66.185.91.158 2 1021 1002 14 22 112 18
fallowfield-ottawa.rcable-tsi.tor.teksavvy com 3 1013 992 12 18 47 19
fallowfield-ottawa.tsi-rcable.tor2.teksavvy com 2 1021 1002 14 20 49 18
ae10-0-bdr01-tor2.teksavvy com 2 1021 1002 13 20 58 21
eqix-ix-ny8.blizzard com 2 1021 1002 17 36 134 32
ae1-br01-eqny8.as57976 net 2 1021 1002 31 102 1083 40
ae1-br01-eqny8.as57976 net 97 225 7 0 73 175 40
et-0-0-1-pe03-eqch2.as57976 net 3 1009 987 36 44 175 41
chi-eqch2-ia-bons-03.as57976 net 2 1017 997 36 42 81 40
24.105.62.149 2 1021 1002 36 40 64 39
24.105.62.149 97 225 7 0 41 45 41

With VPN - consistant 41ms latency
WinMTR statistics

Host % Sent Recv Best Avrg Wrst Last
10.8.2.1 8 1212 1118 21 23 90 24
vlan118.as03.qc1.ca.m247 com 1 1583 1582 18 26 112 23
irb-0.agg2.qc1.ca.m247 com 1 1582 1581 25 46 1252 40
vlan304.as032.buc.ro.m247 com 1 1582 1581 19 24 56 25
motl-b1-link.telia net 1 1547 1537 19 24 70 25
chi-b23-link.telia net 1 1547 1537 36 42 1300 41
blizzard-ic-348622-chi-b2.c.telia net 1 1582 1581 34 46 1250 41
No response from host 100 318 0 0 0 0 0
et-0-0-1-pe04-eqch2.as57976 net 1 1582 1581 35 43 1240 40
chi-eqch2-ia-bons-04.as57976 net 1 1582 1581 36 42 1247 40
24.105.62.153 0 1586 1586 36 44 1254 40

48

Hi Friends,
I’ve been having a similar issue with Teksavvy and may of found the problem. With their unlimited packages they automatically enroll you in a “Shared Internet Resources” plan which is essentially them controlling bandwidth to save costs. This only get forced on people when they’re considered “high use users” and the area they’re in is during peek hours. It’s not suppose to affect most games but it is without question affecting WoW.

They’re is absolutly nothing they can do about it (or are willing to do about it). The only thing you can do is reduce your overall bandwidth usage on their network, I wasn’t given a cap number that puts you into the “high use” category. Or like me you can switch to Rogers, which breaks my heart…

Hope this helps.

1 Like
49

UPDATE: Teksavvy has sent me a “new” modem to test my connection during peak hours. I’ll post my WinMTR reports when I have them starting tomorrow night.

Can any CM’s in here confirm the IP to traceroute to? I’m on US-Turalyon Server. I’ve been using " 137.221.105.2 ", but is that correct? Please respond if you see this.

50

Hey Faithsin,

Turalyon is a US Central server so you would want to use 24.105.62.129

1 Like
51

So far so good. The new modem has me sitting at 35-40 ms while raiding in WoW when connected to a Central Blizzard Server, rather than the astronomical numbers I was seeing. Is it possible the old modem I was using had older firmware which was contributing to the slow speeds and high ms? Unsure, but I guess I’m going to buy this modem off of Teksavvy. WinMTR report here:

WinMTR statistics

Host % Sent Recv Best Avrg Wrst Last
192.168.0.1 0 1801 1801 0 4 24 2
66.185.91.66 0 1801 1801 11 21 103 15
new_dundee.rcable-tsi.tor.teksavvy. com 99 367 4 0 17 23 14
new_dundee.tsi-rcable.tor2.teksavvy. com 1 1798 1797 12 20 66 15
ae10-0-bdr01-tor2.teksavvy. com 1 1797 1796 13 22 49 28
ae12-0-bdr01-tor.teksavvy. com 1 1798 1797 13 21 70 32
eqix-ix-ch1.blizzard. com 1 1790 1787 22 35 349 71
et-0-0-1-pe03-eqch2.as57976. net 99 367 5 0 35 48 27
et-0-0-1-pe03-eqch2.as57976. net 1 1798 1797 23 34 147 28
24.105.62.129 1 1798 1797 24 31 60 47
52

Been having same issues over the period discussed here with the same ISP (every single night between 8p - 11p) , they also sent me a new modem to test but i have not yet installed it. That said tonight i have not been having any issues… it may be they addressed something in the last day. Going to give it another couple of days before committing to trying the new hardware since it may not be needed.

1 Like
53

I ended up having to change providers partially pushed by this, partially pushed by fees going up with Teksavvy for Oct 1st for the package I was on. I now have 500/500 instead of 75/15 for the same price (local provider).

The last night I was on Teksavvy (last Tuesday), it seemed a bit better but I was still having major spikes.

To the person who brought up bandwidth constraints, I was experiencing the issues on an unlimited package but wasn’t a huge downloader so I question whether or not that was happening with me.

I wish you all the best in figuring this out.