[Teksavvy ISP] High latency every night at the same time

This is OP.

Bumping with my results connected directly to modem:

Here is my path connected directly to my modem. Still very high packet loss

|------------------------------------------------------------------------------------------|

|                                      WinMTR statistics                                   |

|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |

|------------------------------------------------|------|------|------|------|------|------|

|                          24.156.150.190 -   29 |  467 |  333 |   14 |   19 |   81 |   15 |

|richmond_road-ottawa.rcable-tsi.tor.teksavvy.com -    1 |  985 |  981 |   13 |   15 |   27 |   16 |

|richmond_road-ottawa.tsi-rcable.tor.teksavvy.com -    0 | 1001 | 1001 |   13 |   15 |   54 |   15 |

|            ae4-0-bdr01-tor.teksavvy.com -    1 |  993 |  991 |   10 |   15 |   46 |   13 |

|           ae8-0-bdr01-tor2.teksavvy.com -    1 |  982 |  977 |    9 |   15 |   51 |   13 |

|                eqix-ix-ny8.blizzard.com -    0 | 1001 | 1001 |   25 |   31 |  115 |   26 |

|              ae1-br01-eqny8.as57976.net -    1 |  981 |  977 |   73 |  209 | 3279 |  259 |

|                   No response from host -  100 |  200 |    0 |    0 |    0 |    0 |    0 |

|                   No response from host -  100 |  200 |    0 |    0 |    0 |    0 |    0 |

|                   No response from host -  100 |  200 |    0 |    0 |    0 |    0 |    0 |

|        et-0-0-0-pe03-swlv10.as57976.net -    1 |  985 |  981 |   70 |   74 |  189 |   71 |

|                           137.221.105.2 -    1 |  993 |  991 |   72 |   74 |   84 |   73 |

|________________________________________________|______|______|______|______|______|______|

   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

Hey again,

How did it feel in-game when this last WinMTR was run? Any spikes up to 500ms?

The first hop looks about the same, so it’s possible there’s an issue with the router although it’s hard to say for sure. The packet loss after the router looks a bit better.

If you’re still feeling the issues in-game though it may be worth reaching out to the ISP to see if they can look for any signal issues or problems with the router that might be causing it. Might also be worth having them swap the router out with a new device, if it’s one that you lease from them.

I did this WinMTR during off-peak hours and my in-game issues are only noticeable during peak hours. Also note this is connected directly to my modem, not using the router.

I am going to reach out to the ISP since it seems possible this is a hardware issue. Let me know if you have any other suggestions though

I’m having the exact same issue, in the exact same time frame, on the same ISP and at the same port. Though I’m on US-Sargeras. It’s really hurting our raid prog. I can start a new thread but I figured I’d chime in on this that it might not be a hardware issue if we’re both experiencing the exact same thing. I’ve had my MS spike to 2k+ in game world only while all other internet is smooth.

Normally my MS sits comfortably on this server between 20-30 world and home so this has been insane the past week or so.

1 Like

Hey Alarael,

That’s interesting for sure. Lets get some WinMTRs run while the spikes are occurring so we can compare.

Sargeras is a Central server, so use the IP 24.105.62.129

I’m going to change the thread title and add in Teksavvy to see if we can get anyone else chiming in.

I actually ran one already the past little while in between attempts in anticipation of posting myself.

Here’s what I got:
|------------------------------------------------------------------------------------------|
| WinMTR statistics |

Host - % Sent Recv Best Avrg Wrst Last
INTEL_CE_LINUX - 0 1068 1068 0 10 280 1
135-23-121-225.cpe.pppoe.ca - 0 1068 1068 7 26 277 13
kitchener.rcable-tsi.tor.teksavvy. com - 91 233 23 0 24 77 25
kitchener.tsi-rcable.tor.teksavvy. com - 11 759 681 12 30 187 26
ae2-0-bdr01-tor2.teksavvy. com - 5 902 859 12 27 275 23
eqix-ix-ny8.blizzard. com - 12 730 645 20 41 272 31
ae1-br01-eqny8.as57976. net - 6 861 810 24 175 3730 138
ae1-br01-eqny8.as57976. net - 97 220 7 0 215 491 160
et-0-0-1-pe02-eqch2.as57976. net - 4 929 894 0 50 227 38
chi-eqch2-ia-bons-02.as57976. net - 1 1029 1019 35 52 231 66
24.105.62.129 - 6 878 830 33 49 181 44
________________________________________________ ______ ______ ______ ______ ______ ______

WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

For context, nothing on my setup (software or hardware) has changed since this issue started, and I’ve been raiding consistently with minimal to no issues at the same time frame for months so this is very strange.

Can confirm same issue, same ISP.

I’m trying to do a Ny’alotha run, home ms is 75 (about average), and world ms is 1270, literally happens every time I come in here for the past 2-3 weeks.

I’m also with Teksavvy and have been getting lag issues like this for a couple days. As far as I’ve noticed, though, it only happens in Battlegrounds.

Having the exact same issues.

For about 2-3 weeks, at peak times 8-9, completely unplayable. Happens during the raids mostly, and in PvP but not at the same extent. No issues basically before that. Same provider and I think the same area.

TRACEROUTE:
traceroute to 185.242.5.150 (185.242.5.150), 15 hops max, 60 byte packets
1 Blizzard Blizzard 1.860 ms 1.864 ms 1.867 ms
2 24.105.18.130 (24.105.18.130) 3.263 ms 3.286 ms 3.291 ms
3 137.221.105.14 (137.221.105.14) 3.293 ms 3.296 ms 3.298 ms
4 137.221.66.18 (137.221.66.18) 3.795 ms 3.808 ms 3.810 ms
5 137.221.83.82 (137.221.83.82) 275.639 ms 275.644 ms 275.647 ms
6 * * *
7 137.221.68.32 (137.221.68.32) 6.004 ms 6.134 ms 6.126 ms
8 4-1-3.ear3.LosAngeles1.Level3.ne (4.71.135.105) 5.488 ms 5.607 ms 5.601 ms
9 ae-28.r00.lsanca07.us.bb.gin.ntt.ne (129.250.9.93) 6.060 ms 5.975 ms 6.095 ms
10 ae-2.r23.lsanca07.us.bb.gin.ntt.ne (129.250.3.237) 5.693 ms 5.805 ms 5.818 ms
11 ae-5.r01.lsanca20.us.bb.gin.ntt.ne (129.250.6.49) 6.506 ms 6.632 ms 6.646 ms
12 ce-0-1-0-0.r01.lsanca20.us.ce.gin.ntt.ne (128.241.6.1) 6.085 ms 5.813 ms 5.668 ms

Deleted the T in .net

But essentially the same routing/issues as the others here.

Not trying to be a snooty, but it seems like an issue with the routing to a Blizzard server, talked to a networking friend and he suggested its not on my (our) ends.

^^^ Thats me, Zul’Jin is my server, forgot to mention that. The trace was the wrong one, forgot I was testing it with my VPN, although the same cluster of servers seem to be an issue. (.com removed) It gets much worse around 830-9.

1 Blizzard Blizzard 0.476 ms 0.441 ms 0.440 ms
2 24.105.18.2 (24.105.18.2) 0.585 ms 0.632 ms 0.681 ms
3 137.221.105.10 (137.221.105.10) 0.729 ms 0.740 ms 0.777 ms
4 137.221.66.16 (137.221.66.16) 0.495 ms 0.513 ms 0.527 ms
5 137.221.83.80 (137.221.83.80) 294.166 ms 294.183 ms 294.195 ms
6 * * *
7 137.221.69.32 (137.221.69.32) 38.170 ms 38.613 ms 38.663 ms
8 eqix-ch1-ix.teksavvy (208.115.136.65) 49.513 ms 49.867 ms 49.851 ms
9 ae8-0-bdr01-tor2.teksavvy (206.248.155.9) 60.859 ms 66.642 ms 66.640 ms
10 ae3-0-agg01-tor2.teksavvy (206.248.155.93) 58.998 ms 58.881 ms 58.885 ms
11 richmond_road-ottawa.rcable-tsi.tor2.teksavvy (104.195.129.2) 48.468 ms 48.417 ms 48.548 ms
12 * * *
13 * * *
14 * * *
15 * * *

Hey there,

The downstream looks fine from the LookingGlass test. Could you try this winMTR instead to check the upstream? It should look similar to the one posted by Alarael.

On that note, I do need to mention that the problem in Alarael’s winMTR appears here:

Basically some data is being lost in transit between the game client and game servers. This causes the game to have to wait and re-send/receive the same data which may result in an increased display for latency in-game. The in-game display measures how long the game waits on data, so if it has to redo stuff it will make the number higher regardless of what the actual latency is.

Thanks! We look forward to your reply!

I have the same problem. We’re in the same area in Ottawa. M+ is impossible for me to play as I lag out all the time. I called TekSavvy and they’re idiots and won’t acknowledge the problem or provide any solution. I don’t know what else to do stop playing WoW all together.

I’ve had the same experience, my sub has 13 days left so I guess just let it run out and hope SL is better.

This is happening again tonight (first time on since last Weds at peak), though it feels not as drastic yet. Started spiking at 9:20pm EDT. Currently 46/680.

Same here at 57/913.

    |------------------------------------------------------------------------------------------|

|                                      WinMTR statistics                                   |

|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |

|------------------------------------------------|------|------|------|------|------|------|

|                   ENTERPRISE.ENTERPRISE -    0 |  160 |  160 |    0 |    0 |   10 |    0 |

|                            69.63.242.42 -    0 |  160 |  160 |   12 |   39 |  177 |   21 |

|richmond_road-ottawa.rcable-tsi.tor.teksavvy.com -    6 |  132 |  125 |   14 |   35 |  174 |   24 |

|richmond_road-ottawa.tsi-rcable.tor2.teksavvy.com -    0 |  160 |  160 |   15 |   36 |  176 |   22 |

|          ae10-0-bdr01-tor2.teksavvy.com -    1 |  156 |  155 |   15 |   35 |  179 |   22 |

|           ae12-0-bdr01-tor.teksavvy.com -    4 |  140 |  135 |   16 |   36 |  122 |   31 |

|                eqix-ix-ch1.blizzard.com -    9 |  124 |  114 |   24 |   51 |  186 |   28 |

|         et-0-0-0-pe04-eqch2.as57976.net -   84 |   37 |    6 |    0 |   33 |   46 |   27 |

|         et-0-0-0-pe04-eqch2.as57976.net -    0 |  160 |  160 |   24 |   51 |  213 |   32 |

|        chi-eqch2-ia-bons-04.as57976.net -   11 |  112 |  100 |   26 |   49 |  173 |   28 |

|                           24.105.62.129 -    8 |  126 |  117 |   24 |   49 |  188 |   32 |

|________________________________________________|______|______|______|______|______|______|

   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

Hey all,

Thanks for the new reports and new WinMTRs. While the high latency is occurring, the more WinMTRs that we can get posted the better. This allows us to see what the connection path is doing and gauge how many are being affected.

Since the problem appears to only show up around peak times it’s very likely there’s a problem occurring between Teksavvy and the Blizzard network that’s causing this. We’re tracking this on our end, and we would encourage players to reach out to Teksavvy support as well just to report this so they can do the same.

Thanks!

This is from tonight. I ran it until my internet literally crashed (is running this too long something that might get flagged for DC? haha) either way, I tried to run as long as possible:

|------------------------------------------------------------------------------------------|
| WinMTR statistics |

Host - % Sent Recv Best Avrg Wrst Last
INTEL_CE_LINUX - 1 2080 2074 1 6 141 5
135-23-121-225.cpe.pppoe. ca - 1 2057 2045 9 22 540 540
kitchener.rcable-tsi.tor.teksavvy. com - 31 945 654 0 24 148 16
kitchener.tsi-rcable.tor.teksavvy. com - 4 1817 1745 10 25 202 40
ae2-0-bdr01-tor2.teksavvy. com - 2 1997 1970 12 27 172 104
eqix-ix-ny8.blizzard. com - 4 1833 1765 24 40 214 33
ae1-br01-eqny8.as57976. net - 4 1866 1807 35 154 2664 176
No response from host - 100 422 0 0 0 0 0
et-0-0-1-pe02-eqch2.as57976. net - 3 1934 1891 31 48 536 536
chi-eqch2-ia-bons-02.as57976. net - 3 1929 1885 35 49 171 48
24.105.62.129 - 4 1858 1796 35 47 189 64
________________________________________________ ______ ______ ______ ______ ______ ______

WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

Posting here as well to add to the dataset. Teksavvy ISP, exact same issue >.<

Host % Sent Recv Best Avrg Wrst Last
Mr-Shine-and-Mr 0 372 372 0 0 5 0
66.185.91.158 0 372 372 18 32 208 27
fallowfield-ottawa.rcable-tsi.tor.teksavvy .com 7 297 278 12 24 182 19
fallowfield-ottawa.tsi-rcable.tor2.teksavvy .com 0 372 372 14 26 142 23
ae1-0-bdr01-tor.teksavvy .com 3 336 327 17 28 138 22
ae8-0-bdr01-tor2.teksavvy .com 0 372 372 16 27 147 28
eqix-ix-ny8.blizzard .com 10 273 248 27 47 225 37
ae1-br01-eqny8.as57976 .net 2 348 342 76 168 1087 109
No response from host 100 75 0 0 0 0 0
No response from host 100 75 0 0 0 0 0
No response from host 100 75 0 0 0 0 0
et-0-0-0-pe01-swlv10.as57976 .net 2 349 343 73 89 223 189
137.221.105.2 14 241 208 73 89 250 159

Edit: and my ping, which usually hovers around 65ms, has reached as high as 3300ms during these windows.

It keeps happening. Everything I’ve done on my end has not worked. Raided from 730 to 10; 730-850 was normal and then 600-1100+ Ping. Stop raiding, played counter strike, 0 issues, logged back in and the lag was still there at about 11.

100% conviced is the server hand off between techsavy and blizzard’s New York servers. Wow sub is expiring, only raid log, no reason to play the game anymore.

Hope it magically gets fixed soon or in shadowlands.