Still high latency 80-800ms ISP says there is nothing they can do its on Blizzard's end

Support Technical Support
1

1 9 ms 3 ms 3 ms 10.0.0.1 2 12 ms 12 ms 14 ms 96.120.62.217 3 12 ms 11 ms 12 ms po-302-1209-rur101.bethelpark.pa.pitt.comcast.net [96.110.214.157] 4 15 ms 17 ms 10 ms po-2-rur102.bethelpark.pa.pitt.comcast.net [96.110.2.170] 5 11 ms 10 ms 11 ms po-100-xar02.bethelpark.pa.pitt.comcast.net [96.110.49.193] 6 18 ms 13 ms 16 ms be-53-ar01.mckeesport.pa.pitt.comcast.net [96.216.140.105] 7 13 ms * 13 ms be-31611-cs01.pittsburgh.pa.ibone.comcast.net [96.110.42.161] 8 21 ms 23 ms 22 ms be-3411-pe11.ashburn.va.ibone.comcast.net [96.110.32.134] 9 25 ms 21 ms 21 ms 50.208.235.6 10 82 ms 78 ms 78 ms ae1-br01-eqdc2.as57976.net [137.221.72.33] 11 * * * Request timed out. 12 * * * Request timed out. 13 82 ms 78 ms 78 ms et-0-0-0-pe02-swlv10.as57976.net [137.221.83.83] 14 80 ms 78 ms 79 ms las-swlv10-ia-bons-02.as57976.net [137.221.66.19] 15 81 ms 80 ms 80 ms 137.221.105.2

I spoke with my ISP they said there is nothing they can do. Every connection to every other app is working fine. They said it is a problem on Blizzard’s end? Is this true? Or am I am being mislead. I’m tired of getting the run around, contacted blizzard, post on the technical forums, contact your isp, post back on the technical forums. This wasn’t a problem when I came back to wow for sod, season 1. It is now just a new problem. Someone on reddit says Blizzard servers could be not configured correctly to receive incoming connections, and that was one of the things the ISP guy said.

1 Like
2

From the test it appears to be an internet backbone problem. A routing peer owned by Equinix in DC (this one: ae1-br01-eqdc2.as57976.net) is showing very laggy/overloaded response times. Your ping response went from 25ms inside the ISP’s network to 82ms as soon as Equinix joins the party. Your ISP can complain to them, but that’s about it. But don’t blame them for not sharing this, since you’d need a higher level tech to know what they’re looking at.

I see this argument in every connection-trouble thread because the missing knowledge is: Most games/services aren’t hosted in the same city/building. You’re probably not routing through DC and on to Las Vegas for other services you’re connecting to. Kind of like avoiding a street with a lot of traffic. If you take another route, you’re mostly unaffected.

All said, playing from Pennsylvania to Nevada (Las Vegas server) is going to be more laggy than Pennsylvania to Illinois (Chicago server).

3 Likes
3

And because no one ever reads the stickies that address the issue specifically -

1 Like
4

So what can I do?

5

Complain to ISP.

2 Likes
6

Hostname:137.221.105.2

ASN:57976

ISP:Blizzard

Services:None detected

Assignment:[Likely Static IP]

Country:Netherlands (Kingdom of the)

State/Region:Noord-Holland

City:Amsterdam

I did an IP look up for the IP address that was on the support site, why am I connecting to these servers here?

7

You can register an IP anywhere in the world, it doesn’t mean it’s located there.

1 Like
8

the ip i am using is correct for traceroute for whitemane and thunderfury?

Also I tried creating a toon on Herod Chicago, 30 ms. Could I get free transfers from Blizzard do they do that?

9

Yes, they would be in the Las Vegas datacenter, 137.221.105.2.

Not surprising since I mentioned it as a comparison.

They have done free transfer events, but I haven’t heard of them awarding free transfers to single players outside those events.

10

This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.