So last night I stayed up late to knock out the four mythic dungeons on my hunter to get the loot box before our raid. I get down with the four and realize I only got credit for 3 of them. I put in a ticket and here is the short of response I got from Blizzard “We see that you did complete four mythic dungeons but Motherlode was bugged so it did not count toward the quest. We have fixed the bug but you will need to do another dungeon for weekly”. so they can see I did it but just cant fix the issue that was created from a problem on their end? so if I log in and a million gold is missing from one of my guys. Blizzard will respond, “we see that we had an error on our end which caused your gold to disappear, we have fixed the issue but you will have to re earn that 1 million gold.”
There is ZERO reason that they cant fix this outside of, they don’t want too. How much of your player base do you have to lose before you start treating them like a valued customer?
They generally only fix bugs ie complete your quest if you can’t easily just fix it yourself.
Them verifying you’ve completed it and marking it off for you is actually fairly time consuming. There are probably tens of thousands or maybe more who ran motherlode and didn’t get credit. They’d have to blow up queue times to huge levels to check off this quest for everyone who ran motherlode and you can fix it yourself in like 30 minutes by running another one.
That is an entirely different situation. The loss of an item or gold isn’t remotely the same as quest progress not being awarded. The solution tends to be a bit easier from a developmental side as well. In situations when an item did disappear (rare as that kind of bug is) our devs were able to return it as part of the resolution.
That seems to imply a level on insight into our policies and systems that I don’t believe you actually have. It isn’t that we do not wish to help, Nightsend, but it tends to be a bit more complicated than just “we don’t want to”.
First, in most situations our Game Masters are unable to grant quest completion. Only in situations in which the player is unable to do the quest themselves and get credit are we normally able to intervene and generally only in situations where the quest itself blocks significant player progress (e.g. quests that open up a zone/intro to the expansion, etc…).
Note: We are unable to grant partial quest completion of a quest under any circumstance, it just isn’t a tool that is available.
Second, given the volume of people who would have experienced the same issue it simply isn’t feasible that we’d be able to help. In order to grant credit anyone contacting us for help would have to have completed the other dungeons first, since again, we can’t grant partial credit. It is also not something that can be granted automatically with a hotfix, so folks would need to put in a ticket, that ticket would need to be investigated (e.g. Require extensive log searches for the dungeon completion).
All of that requires time, which would increase ticket response times exponentially, and would likely mean that players wouldn’t actually be able to have the issue resolved for 7+ days. Since we’d only be able to grant completion while the quest was active that would likely mean that by the time we got to a fair number of people the quest would no longer be available and disappear from the log.
Or, the simplest resolution is run the dungeon now that the hotfix has been deployed to resolve the issue.
so how else do you see it? You have an error on your side and dont want to put the man hours into fixing the issue so you are dumping it on the player base as their problem. That business model is horrible and disrespectful of the player base.
That means they did fix the issue. They just aren’t awarding retroactive credit for a bug, which they haven’t done for something like this in a long, long time. If ever.
I’d rather have costs to play stay what they are and ticket queue times be low, but I have to redo a dungeon once an expansion, than queue times be astronomical and/or the game costs more so I can save a small amount of time redoing something trivial.
blizzard could have one person spent a few hours to hot fix this issue for the few thousand people that it effected but clearly it is not their issue. It is just a bad business attitude to dump it on the consumer
Everyone else has addressed the fact that the Hotfix has been applied, you just need to rerun to get credit.
There are a couple reasons they won’t manually credit you. There is a reason that GMs are not normally given tools/permission to grant these. It doesn’t necessarily leave the same “mark” on your account as it does when you complete it normally. If they do manually credit it for you it could prevent your character from getting credit for runs during any further Dungeon event.
As well, you are not the only player it happened to. It is faster, more efficient and fairer if they apply the same fix to everyone and everyone needs to run another dungeon. You are no more a valued customer than anyone else.
Loser argument. They do treat players like valued customers. What you want to know is why they won’t make an exception for you. I’ll add it to the list of other reasons WoW is losing players. Like looting, PvP, RNG, CRZ, sharding, VtK, LFD, LFR, LFG, combining realms, not combining realms, allowing grouping with LA/Oceanic/Brazilian realms, mutli-boxing, AH addons, questing, world quests, professions, grinding, and so on. Why someone chooses to let their subscription lapse is as varied as the player-base. I have two accounts. I let one lapse because I only made it for an RaF mount. Look! A reason that is “none of the above”.
Edit:
In the time that you spent ticketing this issue and arguing on the forum about it you could have run another dungeon and completed the quest. It looks more like you didn’t want to put in the man-hours to solve it yourself.
As Vrakthris already explained, they did fix the bug, and awarding the missed credit would take far more than a few hours. Be sure you know what you are actually asking for before you complain about not getting it.
how quickly the alliance side bows to the will of Blizzard. no wonder you guys get blown out in pvp. No other reasonable company would do this to customers but it has become expected here. how sad
Much like how the majority of this thread has gone, I’m somewhat sad to say. I’m beginning to think there’s an over-inflated sense of importance at play.