Should a CM be snarky on twitter?

Summary: He takes pot shot at community and is fishing for support and praise. That is not an example of a good CM.

Look at the golden yak. Golden yak didn’t seek out support or praise but he did his job. And the praise and support came in time.

Which is why it is a shame the Golden Yak was not able to finish the community outreach regarding class design.

You clearly misunderstood my point.

I wasn’t arguing that they don’t get flak. I wasn’t arguing they don’t get lots of flak.

I was arguing that they’re response to that flak is always going to be a company level optical issue when they’re personal accounts are directly linked to their company accounts. Situations like the subnautica developer being fired for comments in his off time happen, and they’ll keep happening.

For sure, it does. Except people have been fired for reacting to that, too. The reactions were more at the time and direct, but at some point a line is drawn.

Again, I’m simply saying that my point was aimed directly at the argument of personal account vs company account. When you make both of those readily available to the public and even go so far as to link them, it’s not reasonable for your viewers to keep them separated as much as you’d like anymore.

Whether you deserve to have breathing room in your spare time isn’t relevant. You’ve made your spare time voice irrevocably linked to your business time voice. If you want a spare time voice, don’t link them, keep it legitimately private, and go on with your day.

This kind of stuff wouldn’t happen (as often at least) if someone posted “Guess what Lore posted on his private facebook that the public isn’t allowed to see!”

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I fixed that for you.

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Why do you think the only way to support someone is through your wallet?

I’ve trained up a bunch of Moonkin experts to criticize Blizzard when they deserve it. But I made it very clear how far you can get when you also praise them for work you enjoyed. You don’t have to force yourself to like the game. You don’t have to pay for it. Instead of saying “I hate this” you can say “I enjoy this.”

It’s okay to like and dislike different aspects of the game.

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Because this is a business.

Support beyond money is a bonus.

Love the art and music team.

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Rude is rude bruh.

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Who has been rude in this thread? Most people have shown tact compared to the so called “CM”.

“Look what the Devs think of us when he thinks no one is watching.”

Same outrage.

As far as personal interactions whilst being an employee at a very public company, it’s really no different. He can be held accountable. But the outrage received for his words are comically inflated.

The only reason they add the “My opinion only, many not reflect my employer’s opinion” is literally for legal reasons.

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Lying about what someone has done multiple times in order to discredit them is extremely rude.

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First off, it’s a very manipulative tweet. It’s about context and his statement demonstrates further the fact that they misunderstand actual widespread sentiment vs a few angry trolls.

People were angry that hardworking people that have little to do with actual business/design decisions were fired. Those that are in leadership positions still keep their jobs even after many missteps and pitfalls (for years, since WoD). If the game and the company as a whole is suffering enough to let go hundreds of people, you have to wonder why the people that caused this to happen are not held responsible.

There are very, very few people that go out and say “the whole dev teams needs to be fired!” People are very specific: BfA is not a great expansion - who is taking responsibility? Why are the same designers that made poor choices, repeatedly, still in a position of leadership? This doesn’t fly at normal game studios, why is it allowed on the WoW team?

You hardly ever see much turnover - most of the design leads have been at Blizzard, and only Blizzard, for many years. It really makes you wonder - are they just protecting their old soldiers? Is the echo chamber unbreakable?

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You are making the same mistake that multiple other people in this thread are doing.

You’re assuming Lore’s tweet was about what happened with Activision-Blizzard and WoW. It was not. It was specifically referring to what happened with EA and their layoffs, and that can be gleaned simply by looking at the timing, because at no point in his tweet does he mention any company or dev team by name.

It was not referring to WoW, Blizzard or this community. Anyone telling you it was is lying to you, and anyone who genuinely thinks that it was needs to get their heads checked and reanalyze the situation.

You’re inferring something as well. If that was really what he was referencing, as someone with a high profile at a company who did the same thing, he should have been more specific.

Actually, he would have been more wise to keep his mouth shut.

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Ah yes, he shouldn’t be able to voice his opinions because people might ‘take it the wrong way’ and start throwing him under a bus. Silly me, I thought freedom of speech was something people cherished around these parts.

Funny how ‘freedom of speech’ suddenly vanishes from the mind when someone says something that others don’t like.

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Everything we do here has a consequence, Ive been silenced for something as inane as comparing severance packages for employees (before the mass sackings) with a picture of a guillotine. But I took the ban, as I have for other posts.

  1. I wasn’t a coward by excusing my behavior on a “private” twitter account 2. Im not a representative of the company.

Also will add if someone is getting those types of threats, that’s also illegal and those guilty of it should be accountable for them. As should he by making comments like he has as a representative of Blizzard, D bags and all. If it takes a toll on him or anyone else, then as a grown man… maybe take a time out and a break from the platform.

How can Blizzard honestly say that we as forum goers should be held to a higher standard of behavior when their own employee acts as he does?

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No, they shouldnt. CM. Community Manager. IE in Public Relations.
Dont care if some think they aren’t. They are.
Doesnt matter if they have ‘opinions are my own’. They aren’t. You have CM in your handle, you are on the clock. Act accordingly.

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They are snarky because they lack self confidence and the mental fortitude to effectively “manage” and community. For someone paid to be a representative of a company, some CMs are just extremely professional. It doesn’t help when they are stupid enough to “vent” on social media about the communities they are paid to manage either.

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Which may be why he gets at most a slap on the wrist in these situations. Ironic, eh?

Or, instead, realize the difference between the target of his words and don’t assume he his lashing out to ALL players. “I really hate the community sometimes, so many trolls.” “YOU HATE THE COMMUNITY - BLIZZARD FIRE HIM” – which literally happened last time Josh said something on twitter.

If you aren’t the target demographic for his words, then what are you upset about? Someone said something on the internet. Those words are fairly agreeable. That person happens to work at a company who makes a game you play. Somehow this is taken personally, and now we’re upset at the person for using words.

You said “be a grown man” – but all this is a bunch of children acting up. Next someone will say “be a man and take it on the chin.” Or someone will say “be a man and defend yourself.” No one cares if you “need to be a man.” Get over it. Most of us are adults. Stop being whiny brats.

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That Twitter was not snarky at all. Anyone who thinks it is has a guilty conscience.

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