Server Wide Client Crashes on SKULL ROCK & DEFIAS PILLAGER HARDCORE NA ever since Cata Prepatch

Follow up to Skull Rock Server wide DC (Hardcore)

MULTIPLE PEOPLE experience this at the exact same time. These crashes result in the deaths of people running end game content on our small server. These crashes have been happening ever since the Cata prepatch

We have 2 videos of this same type of crash happening within 2 weeks of each other.

https://www.youtube.com/watch?v=NUVp4-vlDCg (5/1)
https://youtu.be/1aLdLEjRkAc?si=PawVtlJhnk9E_kQI (5/12)

Somehow updates pushed then cached for the Cataclysm servers affect the Hardcore era servers and result in these crashes. Our endgame population is small and cannot sustain more of these hits on our rosters. Keep in mind I am not looking for appeal or restoration. I am seeking a response that assures this will get looked into and stability can be restored.

10 Likes

We are a small group, but our voices need to be heard. We represent the most dedicated and skilled hardcore players who have survived hundreds of hours of gameplay. We understand all the risks involved, but repeated server and client crashes are not acceptable; they breach the fundamental trust of gameplay. We demand answers and accountability for this negligence and irresponsibility. There are no excuses.

5 Likes

Server side crashes resulting in hardcore deaths should be appealable. There should be at least some level of customer support, this is a paid subscription.

1 Like

Would be nice to receive some sort of acknowledgment from Blizzard wrt to these crashes. It doesn’t appear to happen to the other HC servers, just our apparent neglected Skull Rock :frowning:

1 Like

One player has provided his Error Dumps from both 5/1 and 5/12.

5/1

World of Warcraft: Retail Build (build 54332)

Exe:      E:\World of Warcraft\_classic_era_\WowClassic.exe
Command:  "E:\World of Warcraft\_classic_era_\WowClassic.exe" -launcherlogin -uid wow_classic_era
Time:     May  1, 2024 10:36:22.161 PM
User:     --
Computer: --
--------------------------------------------------------------------------------

==============================================================================
Exception: ACCESS_VIOLATION - The instruction at "0x00007ff7aa1a1fae" referenced memory at "0x0000000000000004".
The memory could not be "read".
ProcessID: 28912
ThreadID: 29980
------------------------------------------------------------------------------

<Exception.IssueType> Exception
<ExceptionType> Crash
<Exception.Summary:>
ACCESS_VIOLATION - The instruction at "0x00007ff7aa1a1fae" referenced memory at "0x0000000000000004".
The memory could not be "read".
(DBG-OPTIONS<FunctionsOnly SingleLine> DBG-ADDR<00007ff7aa1a1fae>("WowClassic.exe") <- DBG-ADDR<00007ff7aa1a167a>("WowClassic.exe") <- DBG-ADDR<00007ff7a893c8fe>("WowClassic.exe") DBG-OPTIONS<>)
<:Exception.Summary>
<Exception.Assertion:>
DBG-ADDR<00007ff7aa1a1fae>("WowClassic.exe")
DBG-ADDR<00007ff7aa1a167a>("WowClassic.exe")
DBG-ADDR<00007ff7a893c8fe>("WowClassic.exe")
DBG-ADDR<00007ff7a8950843>("WowClassic.exe")
DBG-ADDR<00007ff7a97d40d3>("WowClassic.exe")
DBG-ADDR<00007ff7a97d6152>("WowClassic.exe")
DBG-ADDR<00007ff7a97d4a95>("WowClassic.exe")
DBG-ADDR<00007ff7a9ab146c>("WowClassic.exe")
DBG-ADDR<00007ff7a84059e2>("WowClassic.exe")
DBG-ADDR<00007ff7a8405ef2>("WowClassic.exe")
DBG-ADDR<00007ff7a83f4d81>("WowClassic.exe")
DBG-ADDR<00007ff7a83f245a>("WowClassic.exe")
DBG-ADDR<00007ff7a83f2423>("WowClassic.exe")
<:Exception.Assertion>
<Exception.HashBlock:>
DBG-OPTIONS<NoImage NoAddress NoFileLine NoFuncOffset NoDbgAddr>
ERROR #132
DBG-ADDR<00007ff7aa1a1fae>("WowClassic.exe")
DBG-ADDR<00007ff7aa1a167a>("WowClassic.exe")
DBG-ADDR<00007ff7a893c8fe>("WowClassic.exe")
DBG-ADDR<00007ff7a8950843>("WowClassic.exe")
DBG-ADDR<00007ff7a97d40d3>("WowClassic.exe")
DBG-ADDR<00007ff7a97d6152>("WowClassic.exe")
DBG-OPTIONS<>
<:Exception.HashBlock>
<EstimatedTrace> No
<Jira.JiraProjectId> 11103
<Jira.JiraProjectKey> CLASS
<Exception.ProjectId> 10

------------------------------------------------------------------------------
<Version> 1.15.2.54332
<Exception.BuildNumber> 54332
<Exception.Branch> 1.15.2
<Exception.WowProject> VanillaClassic
<Application> World of Warcraft
<ApplicationType> Client

<Version> 1.15.2.54332
<Config> Retail
Type: WoW
<Executable> WowClassic.exe
Executable UUID: 5AB76A31-D357-4534-B61E-2D1F2B81F5D3
<Wow.Platform> X64
<Exception.Platform> Win 11 (x86 64-bit)
User: --
Computer: --
Virtual Memory: 0.00 MB
Free Disk Space: 581.16 GB
Exe Built: Apr 17 2024 16:17:37
<InitFlags> 0000007F 00001FFF 00000400
App Up Time: 0 days, 2 hours, 29 minutes, 13 seconds
System Up Time: --
<TimingMethod> QueryPerformanceCounter
Current Frame: 682607
Current Time: 673880948
Current Tick: 11
<SystemResumes> 0
<CharLogins> 3
Number of thread pool threads: 6/6/6 (High/Mid/Low)
<LauncherName> Battle.net.exe
<Locale.Text> enUS
<Locale.Audio> enUS
Session Time(hh:mm:ss): 02:29:05
<SessionTime.Grouping> 02:00:00 - 03:59:59
Time in World(hh:mm:ss): 00:22:29
<TimeInWorld.Grouping> 00:15:00 - 00:29:59
Total Time in World(hh:mm:ss): 02:28:50
<TotalTimeInWorld.Grouping> 02:00:00 - 03:59:59
Total lua memory: 430374KB
<Addons.Current> (null)
<Addons.Current.Function> UNKNOWN
<Addons.Current.Object> (null)
<Set.Addons.All.Loaded> BagBrother
<Set.Addons.All.Loaded> Bagnon 10.2.25... (70 KB left)

5/12

World of Warcraft: Retail Build (build 54332)

Exe:      E:\World of Warcraft\_classic_era_\WowClassic.exe
Command:  "E:\World of Warcraft\_classic_era_\WowClassic.exe" -launcherlogin -uid wow_classic_era
Time:     May 12, 2024  5:03:05.615 PM
User:     --
Computer: --
--------------------------------------------------------------------------------

==============================================================================
Exception: ACCESS_VIOLATION - The instruction at "0x00007ff6066a1fae" referenced memory at "0x0000000000000004".
The memory could not be "read".
ProcessID: 37644
ThreadID: 15824
------------------------------------------------------------------------------

<Exception.IssueType> Exception
<ExceptionType> Crash
<Exception.Summary:>
ACCESS_VIOLATION - The instruction at "0x00007ff6066a1fae" referenced memory at "0x0000000000000004".
The memory could not be "read".
(DBG-OPTIONS<FunctionsOnly SingleLine> DBG-ADDR<00007ff6066a1fae>("WowClassic.exe") <- DBG-ADDR<00007ff6066a167a>("WowClassic.exe") <- DBG-ADDR<00007ff604e3c8fe>("WowClassic.exe") DBG-OPTIONS<>)
<:Exception.Summary>
<Exception.Assertion:>
DBG-ADDR<00007ff6066a1fae>("WowClassic.exe")
DBG-ADDR<00007ff6066a167a>("WowClassic.exe")
DBG-ADDR<00007ff604e3c8fe>("WowClassic.exe")
DBG-ADDR<00007ff604e50843>("WowClassic.exe")
DBG-ADDR<00007ff605cd40d3>("WowClassic.exe")
DBG-ADDR<00007ff605cd6152>("WowClassic.exe")
DBG-ADDR<00007ff605cd4a95>("WowClassic.exe")
DBG-ADDR<00007ff605fb146c>("WowClassic.exe")
DBG-ADDR<00007ff6049059e2>("WowClassic.exe")
DBG-ADDR<00007ff604905ef2>("WowClassic.exe")
DBG-ADDR<00007ff6048f4d81>("WowClassic.exe")
DBG-ADDR<00007ff6048f245a>("WowClassic.exe")
DBG-ADDR<00007ff6048f2423>("WowClassic.exe")
<:Exception.Assertion>
<Exception.HashBlock:>
DBG-OPTIONS<NoImage NoAddress NoFileLine NoFuncOffset NoDbgAddr>
ERROR #132
DBG-ADDR<00007ff6066a1fae>("WowClassic.exe")
DBG-ADDR<00007ff6066a167a>("WowClassic.exe")
DBG-ADDR<00007ff604e3c8fe>("WowClassic.exe")
DBG-ADDR<00007ff604e50843>("WowClassic.exe")
DBG-ADDR<00007ff605cd40d3>("WowClassic.exe")
DBG-ADDR<00007ff605cd6152>("WowClassic.exe")
DBG-OPTIONS<>
<:Exception.HashBlock>
<EstimatedTrace> No
<Jira.JiraProjectId> 11103
<Jira.JiraProjectKey> CLASS
<Exception.ProjectId> 10

------------------------------------------------------------------------------
<Version> 1.15.2.54332
<Exception.BuildNumber> 54332
<Exception.Branch> 1.15.2
<Exception.WowProject> VanillaClassic
<Application> World of Warcraft
<ApplicationType> Client

<Version> 1.15.2.54332
<Config> Retail
Type: WoW
<Executable> WowClassic.exe
Executable UUID: 5AB76A31-D357-4534-B61E-2D1F2B81F5D3
<Wow.Platform> X64
<Exception.Platform> Win 11 (x86 64-bit)
User: --
Computer: --
Virtual Memory: 0.00 MB
Free Disk Space: 578.89 GB
Exe Built: Apr 17 2024 16:17:37
<InitFlags> 0000007F 00001FFF 00000400
App Up Time: 0 days, 6 hours, 52 minutes, 24 seconds
System Up Time: --
<TimingMethod> QueryPerformanceCounter
Current Frame: 1452022
Current Time: 1604300898
Current Tick: 16
<SystemResumes> 0
<CharLogins> 6
Number of thread pool threads: 6/6/6 (High/Mid/Low)
<LauncherName> Battle.net.exe
<Locale.Text> enUS
<Locale.Audio> enUS
Session Time(hh:mm:ss): 06:52:16
<SessionTime.Grouping> 04:00:00 - 07:59:59
Time in World(hh:mm:ss): 02:22:55
<TimeInWorld.Grouping> 02:00:00 - 03:59:59
Total Time in World(hh:mm:ss): 04:37:53
<TotalTimeInWorld.Grouping> 04:00:00 - 07:59:59
Total lua memory: 442274KB
<Addons.Current> (null)
<Addons.Current.Function> UNKNOWN
<Addons.Current.Object> (null)
<Set.Addons.All.Loaded> BagBrother
<Set.Addons.All.Loaded> Bagnon 10.2.30... (70 KB left)
3 Likes

This was supposed to be a TLDR, but then I started rambling… Sorry.

How it went down from my perspective;

5-1, I was leveling a char out in Searing Gorge, while watching some of the guild raid AQ20 - suddenly, everyone but 3(I believe it was) disconnected from the game, received the same error, and were immediately able to log back in.
I, luckily, was just slowly auto-ing a mob down (can be seen in Crash Report) in SG, while the raid members had just pulled the first pack in AQ20. Luckily only 1 member died, but we still lost a very geared Tank. Another guild on the server was moments from pulling a Corehound in MC - imagine the fallout from that one (:
Reading chat logs from minutes after the crash report should indicate a significant majority of the server had disconnected, incurring a number of deaths.

5-12 - Similar situation, spontaneous disconnect, affected a significant majority of online players at the time. Video footage posted above will show it not only affected those in instanced environments, but open world, across both continents. Chat logs from moments after the crash should indicate similarly, this affected many if not most.
This had larger repercussions, as we had just pulled General Drakkisath in UBRS. We lost 6 players, many of whom were quite geared (RIP Server first CTS) .
Luckily, again, for the other raiding guild on our server, they were again moments from pulling a boss - this time Bloodlord Mandokir - again, imagine the fallout if they had been mid pull for that one…

This appears to only be happening with increasing frequency on Skull Rock NA, but I’ve heard from others that an instance of this occurred on Stitches once within the past 2 weeks.

End of the day, look, we get it.
We signed up to deal with this BS. Well, not quite - we signed up to deal with death is death. We signed up to deal with occasional server INSTABILITY, resulting in server-side disconnection, personal disconnections, personal failures, bugs, etc. What we didn’t sign up for, was having patches to different versions of the game application, for some reason using shared core game resources, cause server-wide service drops. We’ve seen how the patches for SOD bleed over into Classic Era/Classic HC. We’ve had the Rune buffs appear on our characters, mobs that shouldn’t exist, exist… SpellID’s and Spell effects change with no notice as they are being prepped for - or worked on - for SOD.

We play this version of the game because we like this version of the game. You have sold it to us as this version of the game. The excuse of “Well, WoW was never made for HC” doesn’t cut it for the things we are experiencing. You sold us this version of the game, with the expectation that it would be that, and receive necessary support to deliver the product you said you would.

I don’t care about the dead character’s - I’ve had 2 now die to this HC:SOD resource mismatch, client incompatibility, memory failure, etc. What I DO care about, is hearing something - anything - to indicate you’re not ignoring it. We’re not the biggest playerbase of yours, but we are a damn loyal one. At this point, I daresay the loyalty is not to Blizzard, but to the vestiges of a game that the HC community cares deeply for. Don’t make us lose that too.

1 Like

Imagine pulling the final boss of a dungeon, and in that very moment, your entire game crashes.

For me, I started saying “Oh my god, I crashed,” to inform Holyboops, our other healer in UBRS, he’s gotta CRANK heals so I can get back in. However, at the same time, many others in my discord voice channel are saying the exact same thing. Their games had crashed and we didn’t have a whole lot of time to reattempt to log in and save our skins.

My log in load screen sat at 25% for a solid 10 seconds, my hand hovering over my Petri button, ready to hit it. However, as a healer, I knew i didn’t have long. I was on the threat meter, Frostiez, the mage kiting Drak, was already dead because he could “see his ghost” from his log in screen. Another guildie was calling out names after they logged back in as the deaths started rolling out. “Sam… Bops…” At that point, I was only 75% loaded in and knew it was over.

A normal server disconnect brings us to the gates of The Dark Portal, saying we were disconnected from the server. This disconnect crashed the game entirely, forcing us out of the client as a whole and having to reopen the game from the battlenet application. So, not only did we have to reopen World of Warcraft, we had to wait a grueling amount of time to log back into our characters for a sliver of a chance to save ourselves.

This wiped out a good portion of geared raiders that were assisting up-and-coming raiders. This wasn’t a pugged group. These were individuals that knew what they were doing on their second UBRS run of the day with mostly the same line up as the first run.

Every ounce of my being in that instant was ready to unsubscribe from World of Warcraft. I’ve played off and on since BC and returned full time at the end of MoP. I’ve been playing and paying consistently for the sub since 2014.

My loyalty to the game is no longer to Blizzard. The only thing that’s kept me around consistently for 10 years is found family. I’m going again, in hopes that Blizzard will fix their issues. However, if I lose another raid geared 60? To the same issue that has been happening since Cata Classic dropped? I don’t think I’ll return.

Something needs to be done before you kill Hardcore for good. Before you decimate the entire raiding population on Skull Rock.

Each situation described above could have ended way worse. I don’t wish ill will on anyone, but if it happens again and the population gets massacred, you’ll be losing plenty of income that keeps your small indie company running.

Another raid wide crash to desktop happened on Defias Pillager NA today to Purpose. This problem is still affecting Hardcore servers.

From further discussions it’s shown the culprit issue are Fatigue deaths. From what is presumed it is from names with a special character conflicting with the client.

This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.