They don’t meet many peoples expectations, from what was originally delivered though. They’re turning what use to be a fun feature, into something that feels more clunky and less enjoyable than what it once was.
That all being said, I saw people try use the same ideology of “There are more reasons then simply them not meeting up your expectations.” – derailing concerns people had with the lore & story direction in BFA and Shadowlands … and to little surprise as it turned out → The original-posters of those threads were right. It turned into an absolute $#!% show, and the majority of the most popular lore-content creators even quit / moved away from lore being their focus in their content because of it.