First and foremost, I am so sorry you and others are having to deal with this. I’ll never understand why people derive such pleasure in making other people’s lives miserable
You’ve got a lot of good advice going on in this thread. Going to chime in with a few things from what I’ve seen and learned over the years from being a CS nerd.
- The big thing with placing a person on ignore, it’s account-wide now. If you put me on ignore (in-game, of course), it would automatically ignore all of my characters on my entire account. Granted, you would have to do this on each and every one of your characters, but then if they create or use a secondary account to circumvent that ignore? That is one of the big things Blizzard will slap someone down for fast and hard in an ongoing harassment case as it is a deliberate mark of escalation. Yes, it prevents you from seeing what they’re saying, but at the same token, that’s kind of a good thing because it’s not going to add stress to your plate. Let them combust all by their lonesome. You having them on ignore shows you’re trying to do your due diligence in minimizing what the troublemaker can do to get to you. That and not reacting and not responding to a harasser are the biggest earmarks Blizzard will work from with harassment cases.
- Be careful with the part about encouraging friends or others to report en masse. That can be viewed as weaponizing the reporting system, and that blade cuts both ways. People have been sanctioned for this. It’s obviously one thing if you’re there in a group trying to RP and you’ve got this tool making a nuisance of themselves and you all report them, but be wary of trying to pull in unassociated people for the sake of bombing them with reports. I’m all for a jerk finally getting their comeuppance, but not at the expense of those who they’ve been tormenting.
- The ticket times have been absolutely bonkers for the past several months, unfortunately. While they’re still not back down to normal levels, they are still leaps and bounds better than where they were. At current, I’m seeing most account issues are being resolved in a day or two, in-game issues at about a week-ish.
- Also re: add-on reporting. Use the report buttons that are built into the TRP interface. According to the SFAs, they are able to get a snapshot of the add-on when they’re reported. People absolutely do get suspended for these. Have seen quite a few unhappy folks going on about being unjustly suspended for it to come out that their TRP had inappropriate content. There has been discussion recently about using the built-in report button and the GM responses to them over in CS too, so please disregard the “in the future, right-click and report” schtick. The button exists for a reason and it works as it is intended to work.
- I don’t know how far-flung this harassment is, and if it has spread to stalking alts, be it in-game or your forum presence, but please know that this too can be minimized. You can adjust your account setting to not share your details with third-party sites. Be warned that this can take up to 30 days to take effect if you’ve got it enabled currently.
I know that various sites and all can be useful in finding folks’ alts (a moment of silence for Cogshanks), but I do know one of the more prolific ones right now is one for checking PVP stats. This may be helpful for you to be mindful of your harasser’s alts if they’re not locked down, but it can also be useful for you to create an account on there because you can manually set each of your characters to hidden as well. Most sites that offer sharing alts usually have a similar privacy setting too.
But yes. Keep reporting the heck out of this person(s). Cross-reference all of your tickets. Make sure to emphasize it is ongoing harassment. The biggest (and often the hardest) thing is the “do not respond, do not interact” component. Even just asking them to stop makes it a consensual interaction that will detract from your case.
I do wish you so very much luck in dealing with this.