Report Appeal System Needs to Be Changed

[Jalanili-moon-guard]

@Thromnabular-grobbulus

Do you ACTUALLY believe a Blizzard employee… who gets hundreds if not thousands of these situations to sift through a day, is actually taking that much time and effort to go through each and every report like that to make sure they’re doing the right thing.

Yes.

I think that’s literally their job.

And I think that if someone got lazy about their job and just started approve-approve-approving every report that then got appealed and went to another GM for another review and had the second GM look and say, “Wait, nothing like that happened?” They’d find themselves without a job pretty soon. My source: I am a human being who has been possessed of jobs that primarily depend on reading through high volumes of previous written communication to get the gist and responding with a judgment call.

It’s really not hard at all. I imagine that filters built in to the GM’s toolset do the heavy lifting. Like, if someone reported you for saying something against the TOS in this thread, all they need to do is filter it by everything that you said, because (as previously mentioned) it doesn’t matter what anyone else said or did. Only you. That’s extremely easy to go through. They also have a flag placed in your chatlogs when a report is made so they know about where to look, and pull history from before and after the flag also.

My source: I hang out on the Customer Support forum for fun, and I’ve seen complaints like yours (and also literally yours) about a billion times, and the responses of the Blues. It never ends up going like you think it will.

As you’ve already seen before.

@Thromnabular-grobbulus

Which is why I am suggesting that people be able to respond to their appeal themselves so Blizzard doesn’t have to piece together context by themselves.

And as I’ve mentioned above, there’s no time when context would matter, because it doesn’t matter what other people say and do when it comes to you being reported. Only what you said and did.

@Thromnabular-grobbulus

Someone reports me for breaking a rule I factually didn’t break

If you factually didn’t break the rule, then a review of the chatlogs by another GM will show that. There’s no context or additional information needed from you. They only apply actions based on the things that you said and did in the game, so all they need to see is what you said and did in the game, something that they can easily pull and look over.

@Thromnabular-grobbulus

As if I’m going to believe the words of a Blizzard PR worker to tell me the truth of what kind of hiring practices they utilize.

I think you misspelled “Person whose job it is to intervene in items posted to the Customer Support forum as necessary.”

@Thromnabular-grobbulus

Me thinks the Blizzard employee doth protest too much

I pulled multiple instances of the claim of outsourcing being refuted because people bring it up a lot, based on whatever makes them feel like they’ll turn out to have been misunderstood and in the right. If you’ve got evidence to the contrary beyond “I bet they do” feel free to share it.