I can’t imagine trying to create a fair ruling system for a competitive game mode with this community. It has to be a daunting task.
But from what I’ve seen, every time they try to give players a toolkit to deal with toxic people, it becomes a tool for toxic people to abuse instead. It’s a real shame they can’t afford to hire GMs anymore…
It’s nice that they’re acknowledging pugging, but it sounds worse now than it did previously. Perhaps people are being a bit overzealous.
You know what I think wouldn’t hurt? Positive reinforcement. One thing I really liked about pugging dungeons in FFXIV was the player awards. Each player can award a sort of “kudos point” at the end of a dungeon run to one other different player. Those points can add up and be used for a handful of cosmetics.
I think WoW could really benefit from something like that. Just some way to flag and identify people who other people enjoyed playing with. Much better than trying to find a reason not to run with someone IMHO, although that info could be helpful as well.