Here is the link for everyone. They are asking for more information. For example WinMTR samples which look at the whole path, including packet loss, between you and the Blizzard servers. Looks like they are trying to find what those being impacted have in common and if it is related to the internet backbone somewhere. If anyone wants to follow up, they would want to read that post, try running WinMTR for 10 mins or so, then posting results.