Background: Queue times for Benediction increase throughout the day. If i enter queue at 7am, it is a mere 1 hour queue, if I wait till 9am, 3 hours… noon - forget about playing my characters for the day.
Result: I log in first thing in the morning when there’s a 1 hour queue time, and play when i can play, doing my best to keep my character online throughout the day until I am done playing, at which time I log out. Otherwise, I will not be playing my characters for the day.
Personal Impact: During queue I can not do anything with my battle.net account. I can not switch around to play Call of Duty, Wow Live I am fully locked out of - if I switch during the day to check in on my characters for > 5 min I push myself back to the end of the log in queue. If I switch to Sulfuras to check my horde toon and do a daily, same problem. Back to the end of the queue. Try on another pc? no dice - get logged out of my prime PC account - sent to the back of the line.
Community Impact: Everyone is forced to stay logged in to their toons all day long, or lose the ability to play for the day. This creates an artificial queue where people not actively playing the game are retaining spots from others who want to play.
TLDR - the queue system is a cancer that is reducing the play-ability of the game. Semi-afk players are a necessity due to the broken queue system, players are fettered to this one instance of the battle.net suite if they wish to enjoy one of the plethora of games in their selection for the day, and other players that want in are standing in line waiting for the zombie horde to leave the amusement park.