So do issues get resolved here outside of player to player feedback, or is this just a place to drop a bug/issue and then walk away?
Issues reported here, just like those reported via the in game support menu, are reviewed, replicated, and prioritized by QA for fixing by the developers. The main benefit of posting on the forums versus in game is it opens up community discussion which can help in prioritizing high impact bugs, identify temporary workarounds, or we can just tell you that something is probably working as intended and isn’t actually a bug.
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What a strange customer support system. It is so literal it is almost beautiful.