There should be a system in place for those who accidently chose the incorrect quest reward or would want it swapped out.
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Agreed. Make it a time limit or half an hour or so kind of like the item restoration feature. This would cut down on having to hire GMs and support staff but what do I know?
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This was a question that was answered before World of Warcraft Classic was launched: WoW Classic Customer Support and You
There just aren’t quest reward swaps 