Absolutely ridiculous that a multi billion dollar company doesn’t have phone support. I don’t understand the thought behind it, but whatever.
I recently came back to WoW to try Shadowlands.
- I logged into b . net through Chrome browser.
- Paid for the $40 Shadowlands package.
-Paid for a 1 month sub.
Ok great. I downloaded the b . net launcher, logged in, and started a new character. My two old characters weren’t there, but I really didn’t think much of it as I wanted to start a new one anyway.
After playing for about 2 hours, I got disconnected. Upon logging back in, it’s now acting like I somehow have two separate accounts under the same email. One account has the new character I just made. The other account has my two old characters from when I was playing last year. And somehow, the Shadowlands and 1 month subscription I bought went to my “original” account, meanwhile the new one that somehow got generated doesn’t recognize that I bought Shadowlands or paid for a subscription. I need help either somehow combining the two, or figuring out how to get a refund, etc. Something I’m sure a CS rep could solve pretty easily if I could simply pick up the phone and call. Instead a paying customer has to wait for a ticket to be answered, etc. Insane.
The two confirmation emails I got when I purchased the game and subscription somehow say my account name is different than it should be too. They’re both the same name, but two different #XXXX’s attached…