Yeah, I suspect you’re right compared to having 4 people who can hop on verbal chat together, etc. But, at least for the lower keys (I’m currently no higher than 8 and got through 6 on all dungeons) it’s actually been a pretty good experience. I suspect it’s partly because people know the dungeons. Partly due to some hard carries here and there (that one DH tank…wow…). But, it’s also been pretty fun.
Only one real toxic run so far and that was just what it was.
Again, some of us don’t have another option/choice so I’m glad PUGs are there.