I doubt they look at anything more in depth than the scorecard we see at the end of each match. I really doubt they take the time to look at other matches which are irrelevant for the match someone was allegedly afk in.
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sounds like you need a new brain, mate 
You must have missed the videos of the reporting tool being tested and the automation abuse being obvious.
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Sadly my friend this is Blizzards system. Theyâve come to the conclusion that its about debits and credits. Whats the balance sheet say at the end of the day? More automation, less expenses for Blizz, more money for execs and shareholders.
The customer is simply not in the equation with Activision Blizzard.
Iâm pretty sure the TOS doesnât include âGuilty beyond a reasonable doubtâ. They did data analysis on people, because afking in AV had become rampant, people were so sure they wouldnât be punished, that they were laughing about it in raid chat. While they sat in harpy cave doing nothing useful.
Regarding your bit about bans being overturned: yes, some of them were. After they decided that one pattern of behavior wasnât necessarily a good indication of non participation, but youâll notice that people are still freaking out that they havenât been unbanned after that. Suggests they were doing something that wasnât the potentially faulty analysis.
Same automated features I have noticed in other Blizzard titles, good times.
They donât âlookâ at anything. Itâs not that much data to record your idle time, percentage of x or y ability of your total actions, even which âregionsâ of a map you traveled through. Or how much time you spent in each. Combined with stats we easily see on scorecard. And then running that data through whatever setup they have to decide if you were misbehaving.
Blizzard, as the ones running the server, have access to an enormous amount of data. If they decide to collect it, and use it.
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The people that look at hundreds of these reports every day arenât really going to care. They are not doing in-depth investigations into each report. Their job is to close tickets. The number of tickets they close is the data collected by their managers.
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I donât think you understand what Iâm saying. Itâs extremely unlikely that some minimum wage CS guy is staring at your match history.
Your data is being fed into some stats software, and creating some easily digested report on your behavior.
IE:
Average time idle per game: 20%
Percentage of games with 0/0 dmg/healing: 30%
Percentage of games where player spent >70% of game time in region X: 80%.
From there. Itâs likely some flagging setup that puts that final report in front of a human. Who goes "ya, these numbers exceed the numbers we ban for. Nothing else looks weird, banned.
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Nobody reads reports. Not even a summary of many reports. No point when they can have an algorithm make the same determination if being below or above a certain limit is the only thing that matters.
At best a human might look at SOME of the appeals in order to mitigate false positives.
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I hope you are right as a player who spends most of the match defending towers but never goes AFK.
Give it up, people have known for years that itâs an automated system. I donât need to run 24 hour monitoring of every bg group to know whatâs going on. If you donât zerg straight to the end, people are going to report you. Itâs idiotic, itâs not afkâing to take a tower, or any of the other objectives. The simple fact that the players have the power to get people banned if they donât do the BG the WRONG way, itâs stupid. This isnât retail, itâs not a +20 dungeon. Classic isnât sposed to be a rush, but of course the muppets had to come to classic and try to take over.
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I dont care. Im gonna play av on my 70s and im gonna level my 60+s there. If I catch a ban, ill appeal it and if the ban sticks, Ill unsub. Im not gonna play a game where its against the rules to play by the rules.
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