Hey everyone,
Just managed to get in after that massive 8-hour maintenance and… my character list is completely empty. It’s asking me to create a new character on my main realm as if I’m a brand new player.
Before everyone has a full-blown panic attack (I know I did for a second), your characters are almost certainly NOT deleted.
This looks like a classic issue where the login servers can’t communicate with the character database servers. Basically, the game authenticates your account just fine, but it can’t find your character list to show you. We’ve seen similar things happen after major patches or long downtimes in the past. It’s an issue on their end, not with our accounts.
I know the maintenance banner is gone from the launcher, making it seem like Blizzard thinks everything is fixed, but clearly, we’re not out of the woods yet.
My advice:
- DON’T try to create a new character on your main server. It probably won’t do anything bad, but it’s better to just be safe and not touch anything.
- Just log out and wait it out. There’s nothing we can do on our end to fix it.
- Let’s all keep an eye on the official forums for a blue post or check the
@BlizzardCS Twitter feed. That’s where the first official word will probably show up.
Just wanted to make a thread so people know it’s a widespread problem and not an issue with just their account. Super frustrating after waiting all day, but I guess we just have to wait a bit longer.
Post here if you’re seeing the same thing! Hopefully, we can all get back to our mains soon.
I too have a very slow loading game and am missing all my characters. Good times.
I’m seeing the same thing here. It’ll be fixed when it’s fixed, and I’ll play something else in the meantime.
its getting worse not better… cant make it to realm list now lol
It’s been 38 min since servers went up… the Devs still not responded, not even on their beloved X.
these folks are a complete failure raking in millions daily from us.
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What happens when hundreds of thousands of players all try to log into the system at the same time? At peak game time when people are getting home from work? Hammering a smaller subset of login/authentication servers? (unlike realm servers, there number of authentication/login servers are much smaller). Frustrating? Yes. Unprecedentied? No. Your characters are not lost or deleted. Unless someone blew up Blizzard’s databases, it’s all still there.
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Blizz needs to start firing people this is just Fing stupid
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Yeah blizzard is a synonym for network team failure industry wide. They did lose most of people data back in TBC but managed to actually semi fix that too. My belief is we will not be playing today and those playing ow will likely get rolled back.
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Blizzards turbo boost at work…lol.
It takes 9-10 business days for Blizz to respond.
Not true, they finally woke up and posted:
https://x.com/BlizzardCS/status/1980766084887155017
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100 percent toons are there, my realm doesn’t list my characters, but when I log into the realm my characters are there, I just get dced once I get to 90 percent trying to log into one of them.
You can probably ask the streamers who’ve been able to log in just fine.
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Well yeah, the crashout would be huge if it did. 