Please I beg of you please fix Customer Support

Community General Discussion
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It’s definitely a hassle to put in a ticket now OP, completely agree with you. The wait times never bothered me but I felt like I was actually being helped. Now I feel like I have to jump through all these hoops and the person on the other end is more concerned with just closing a ticket instead of actually helping.

I miss getting a whisper from a GM talking about my situation and if there was anything more they could do to help. The old customer service was the cornerstone of Blizzard for me and it felt like they were actually trying to help. Now it’s a toss up if someone is actually going to try and help me or not. I’ve had a couple times where I’ve really questioned if the GM read my ticket based on the response.

Something’s gotta change.

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  1. Most issues don’t require personal interaction with GMs.
  2. They are unlikely to go back to talking to players to resolve tickets for most issues. It’s inefficient. It can make issues take longer to resolve because you aren’t in the game 24/7.
  3. Complaining about how bad it is won’t change anything. They need specifics. What part do you not like? What changes do you feel it needs? What specifically needs to be improved? Give Blizzard something to work with.
  4. Agreeing that something needs to be changed doesn’t mean everyone agrees on what needs changing or how they feel it should be changed.
  5. Being snarky about using Google isn’t helpful. There is nothing wrong with using Google. People use Google because they are familiar with it.
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