I’m not sure what section this needs to go in. I’m not sure what ticket category to create since none fit. So I am going to try a few things, and create multiple threads in the hope I hit the right one
I walked into plaguefall and fell through the ground and died. I try to login, fall, and disconnect. My friend said this happened when he tried to get to a dungeon earlier. Hours later he still couldn’t access his character. So I called him and asked “was that instance plaguefall” the answer was yes. Two different computers, two different states, two different times, and the same result. Neither of us can use our toons. We both tried to do the “move it to a safe place” option and it didn’t work for either of us. I hope this isn’t one of those deals where I have to wait for weeks since I have been waiting for this timewalking event for a mount that I really don’t want to wait months and months for. What can I do to fix my character that is falling through the world. Plaguefall is obviously broken.
Look up the online character unstuck feature. I can’t remember how to get to it but last time that happened I just googled “Character unstuck online” and it should shove you in Westfall as alliance or barrens as horde
My friend and I did this. It did not resolve. It was suggested a soft reset of waiting 30 would work. It did not work for my friend who cannot use his toon after several hours.
Same issue for me and my friend. I tried all the blizzard help options. Unstuck didn’t work, 30 minute soft reset after log out didn’t work and scanning and repairing didn’t work. Please blizzard I can’t play my character any more.
A number of people are reporting these problems with timewalking dungeons - and character unstuck is not working - leaving characters inaccessible for over 12 hrs. Hopefully today’s patch will fix some of these game breaking issues.
Walked into the plaguefall dungeon and immediately fell through the world, then disconnected. Tried using the character unstuck feature, but it did not help. Still unable to log on to the character, as I am immediately disconnected.
Thank you for reporting the Plaguefall load-in issues. This issue is on the team’s radar, but there aren’t any updates to share as of yet. As others have mentioned, it is worth trying the self-service “character move” option, but this doesn’t appear to always fix it. If it doesn’t, please submit a support ticket to have a Game Master move your character.
I am sorry for the frustration and inconvenience this causes. We’ll share updates here as they are available.
Please let me know how to actually have a game master move my character. The link you provided is not an actual support ticket submission request. It only loops to the basic unstuck service which now has not worked twice and a link to the forums to submit a report.
I’m not sure if you actually read the comments, but self-service character move option does not work. It moves you to the nearest grave yard, which the nearest graveyard is in the dungeon. So you start falling again and go through the dc loop
I also am having this issue where as my character is stuck in plaguefall, and a open ticket is waiting 2 days 4 hours… just to move my character out of plaguefall, i have raid tonight … Azermath - Sargaras
My Main toon who has now completely missed raid for the week is stuck in Plaguefall going on 2 days with no answer on his ticket and used the unstuck web tool 3 times to no avail. WTF Blizzard
PLEASE MOVE WALDOWALLY-THRALL