Ping, Latency, Disconnected since 9.2.5 - It's the game, not our ISP

You’re way off here. The instructions at the top of the forum specifically say to include this test if a connection issue is suspected.

If you prefer to troubleshoot with the community/blue posters and see if anybody else is having similar issues, start a thread with this information:

For all technical issues:

  1. Windows users only - create a text copy of your DxDiag using these instructions. Once you have that made, open the file. You’ll need to copy and paste the contents of the Text document into the post, and put four Tilde (~) marks above the DXDiag. It’ll look like this:
DXDiag goes here
  1. A list of any troubleshooting you’ve performed already.
  2. A description of what you’re doing when the problems happen, any error messages received, and what it ‘looks like’ to you when it happens.

:red_square: Connection, Installation, or Voice Chat problems include this as well: :red_square:

  • Some WinMTR tests to the server group you’re playing on. If you can’t log into the game, just run the test for 5 minutes while having login issues. Otherwise, run these tests while the problem is actively happening. If you catch a disconnection or latency issue with the test, it will make it easier for us to find the problem.

:warning: Note that not all threads may receive a reply from support staff. :warning:

For more info, see: Common Technical Issues and Solutions - #23 by Drakuloth

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