After opening another ticket, I have received a much better response.
They are working on fixing it and in the mean time I was given the items to increase my pet total capacity back to 2000.
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Hey there ******* , Specialist Game Master Rhydryk here!
Our queues are a lot larger than normal lately, so thank you so much for your patience!
Thanks for getting back to us on this!
This is definitely a known bug by our devs, and they’re working to fix this as fast as possible. That said, in the meantime, I’ve mailed you both the Pocket Pet Portal and Interdimensional Pet Portal so you can get your total cap back up since I was able to verify your criteria for both of them.
That said, for any of the other issues involving any achievements, pet battles, etc, that is something our developers will have to fix up, so we ask for your patience on that. I’m glad I was able to help get your total pet cap back up, though!
I do hope that despite these issues, that you enjoy the rest of your day. Take care!
/wave
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I’m not so angry anymore. 