This is a great post covering the “but there is a filter” thing. It is there because some people can’t follow rules they agreed to, not to give you free license to break the rules.
The filter is not there for you to be able to say whatever you wish. It is an added layer of protection to allow parents of minors to block such language from their children while playing. It is also available for others who simply don’t want to see it, which is entirely within their right.
The ignore option also doesn’t allow you to say whatever you wish. It is there to help folks mitigate their social interactions. If you want to use inappropriate language, subject matter, or otherwise be toxic, that is entirely up to you. You may do so in the privacy of your own home, or other places that may tolerate it, but you’ll want to refrain from typing it out.
You want them to go tickets that say “help”? The whole point of the right click report is that it captures the actual chat logs so a GM can review. It means they don’t have to hope the reporter included the name, server, chat channel, time stamp, and nature of the offense. The report captures it all.
You should really read some of the posts on CS…
This whole thread https://us.forums.blizzard.com/en/wow/t/targetted-harassment-with-report-feature-black-mail-pvp-ranking/1174421
And the follow up one
The player claimed persecution, but it really really was not and they were very much doing things against the code of conduct.
You can get reported all someone wants, if you don’t break the rules you won’t get punished with an actual silence or suspension. Even then if a GM makes a mistake you can appeal.
SQUELCH is automatic and had been in game for a LONG time to deal with gold spammers and such. If an account gets a lot of unique reports in a short time it will get squelched pending GM investigation.
In that case - the “reported” streamer got squelched just like anyone with a lot of reports. BUT did not get Silenced. Instead he got Suspended for abusing the report system.
Don’t mix up a Squelch with a Silence. The Silence penalty is a black mark on your account and doubles each time it is applied.