Back at the end of Legion, some devs gave an interview where they said they weren’t going to be putting mounts into paragon chests anymore in BFA because it “felt bad” when you had put months into it and still couldn’t get the drop. Here’s the clip (with the paragon statement at the 10:00 min mark):
I was pretty happy to see this interview, especially when the one guy said that paragon chests would now largely have rewards of the “power” variety - azerite power, resources, gold, etc. That’s the part about paragon chests that works well, a small intermittent nice reward, instead of an intermittent source of disappointment.
Then I saw when BFA came out that they still put toys in them. Didn’t think that was great. One would think that maybe they could have extrapolated that the thing that “feels bad” wasn’t unique to mounts, it’s simply using paragon chests as an RNG delivery mechanism (in Legion, the paragon box that probably gave me the most trouble was actually the warden paragon cache toy).
Paragon chests feel bad when they get used for soulbound collectibles. Going months grinding 10k rep over and over without getting the relevant item is not a fun mechanism no matter what type of item is put in the paragon chest. The only thing to me that’s ever seemed fitting to paragon chests was pets, because those can be bought and sold, making the personal lucky RNG not a necessity to get the item.
Of course… they couldn’t even stick to not putting mounts back in, hence the Nazjatar paragon chest mount, which has eluded me for something like 25 paragon chests at this point (250,000 rep past exalted). Oh, and their new collectible reward for BFA of Rank 4 Essences. They actually have an achievement for getting them all, and while most come from deterministic skill sources, a few were put behind RNG, including the Nazjatar and Mechagon paragon chests. There are some people who have gotten all the Rank 4 essences requiring high end skill, but still haven’t been able to get the RNG paragon ones, and they’re cursing paragon chests up. I’m pretty annoyed myself, even though I’m not really pursuing the highest end skill-based ones, that after all the paragon chests I’ve opened in Nazjatar, I’m still missing Rank 4 Unbound Force (though the missing mount is more annoying).
Obviously they heard the complaints during Legion. It’s one thing to wonder if feedback is landing on deaf ears. It’s a weirder thing when you see devs actually learning from feedback, giving an interview acknowledging it and saying they’ll act on it, and then just kind of forgetting what they learned a few content patches later and reverting back to their crappiest designer impulses.
It’d be nice to see them actually address this type of stuff again. But I’ve never seen Blizzard post about it on the forums, and that was probably the only interview it ever got mentioned in. Don’t think Muffinus, Watcherdev or Warcraftdevs ever talked about it once on twitter either through all the Legion complaints (though maybe they read what people tweet to them more than they read these forums these days).