The solution provided by the customer support of creating alts, grinding out the cyphers to get the achievement again in order to access this mount at the forge does not work. This means the issue is ongoing with no fix, has been acknowledged by the customer support and rejected, and multiple tickets have been sent in by the community to ask for the reward to bypass this inconvenience and the team have consistently ignored it in lieu of the newer content.
This is by all means respectful and simply to-the-point of what has occurred and what is ongoing. An instant solution and appeal is to simply reward the appropriate players with the mount in-mail and a lock-out for the schematic at the protoforge, since the provided solution is proven to not work and only increases customer resentment with what can be interpreted as “denial of service”. Again, no aggression here. I’m simply stating the obvious.
Please address this bug appropriately, and others like it (like “Tormentors of Torghast”).