Oceanic Routing issue from South East Asia

Support Technical Support
1

For last 1 and half month i cant play because crazy isp route. i play on saurfang but the routing going to brazil first than australia. i live in indonesia and this really **** me up. please blizz fix the route. this make me crazy i play on 300+ ping

WinMTR Statistics

WinMTR statistics

Host % Sent Recv Best Avrg Wrst Last
192.168.100.1 0 120 120 1 5 32 3
45.126.80.76 0 120 120 2 7 47 3
45.126.81.137 0 120 120 14 22 107 15
125.208.157.53.cbn.net.id 0 120 120 14 25 117 14
210.210.161.38.cbn.net.id 0 120 120 14 23 117 15
121.100.4.93 0 120 120 14 23 120 16
121.100.5.1 0 120 120 28 37 119 28
snge-b1-link.telia.net 0 120 120 28 37 119 30
las-b21-link.telia.net 0 120 120 212 218 280 214
blizzard-ic-322961-las-b21.c.telia.net 13 80 70 210 218 271 215
ae1-br02-eqla1.as57976.net 0 119 119 362 371 500 364
xe-0-0-0-0-br01-eqsv5.as57976.net 0 119 119 362 374 498 362
xe-0-0-0-0-br01-eqse2.as57976.net 0 119 119 362 375 499 363
xe-0-0-8-br01-eqsy4.as57976.net 0 119 119 290 299 379 290
et-0-0-0-pe01-eqsy4.as57976.net 0 119 119 360 370 468 361
137.221.66.145 0 119 119 361 373 499 362
103.4.115.248 0 119 119 361 371 500 362
2

You are actually being routed to The US then back to AU. Routing is done by your ISP. You will need them to adjust the routing to take a more direct route to AU

3

actually this snge-b1-link.telia. net node service from blizzard i already ask my isp and they cant do anything since its blizzard node service

4

Its a telia Node its labeled that way because its the node that connects to blizzard. You ISP is why you are being routed to LA in the first place. Most likely they changes the routing when the undersea cable broke about a month and a half ago and never changed it back.

5

This is the node that is actually sending you to the telia network which is sending you to LA . Telia has no direct connection to AU that is why it is going to LA then to AU. The normal routing should be to Singapore then the Singapore to AU cable .

6

This the reply from my isp
On Fri, Dec 7, 2018, 10:10 AM CBN Customer Care wrote:

Bapak yang terhormat

Terima kasih atas kepercayaannya menggunakan jasa layanan CBN Internet.

Kami cek untuk IP 103.4.115.248 merupakan IP dari Blizzard yang sudah berada di Singapur. Sementara untuk Traceroute, setelah kami cek juga sudah melalui Best Path, dimana dari CBN menuju ke Server Blizzard melewati jalur Telia.

Semoga informasi ini dapat membantu. Terima kasih atas perhatian dan kerja sama yang diberikan.

Salam,

Joshua Octovianus

Customer Care CBN
PT. Cyberindo Aditama
Phone : 1500 780
Fax : +62 21 574 2481

On Fri, Dec 7, 2018, 10:10 AM CBN Customer Care wrote:

Dear customer,

Thank you for trust us for using CBN service internet

we already check for IP 103.4.115.248 are IP from Blizzard. And for the trace route is already the best path, from CBN to Blizzard server using Telia route.

We hope this information useful for customer.
Thank you.

Regards,

Joshua Octovianus

Customer Care CBN
PT. Cyberindo Aditama
Phone : 1500 780
Fax : +62 21 574 2481

Now idk this blizzard fault or isp fault now

7

It would be a ISP issue. Your ISP has chosen Telia as it peering partner. He is correct That routing through telia that is the best path. Prior routing would have either been through Singapore or Japan. Blizzard has little to no control over the routing to their servers. You may have to try a VPN to correct Your ISp’s routing