I need Wave Broadbands GNOC team to reach out to Blizzards peering support team. I don’t know what any of this means and I have done everything I can. I have WinMTR tests from both blizzard servers and the server Thrall, which i play on. I linked the one mentioned in my ticket down below. Please send help.
- WinMTR Test
- Explaining my issue
- Quotes from my ticket with maybe helpful information.
WinMTR
(I put spaces between the .net and .com because I can’t post links in this)
|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 10.0.1.1 - 0 | 356 | 356 | 0 | 0 | 2 | 1 |
| 104.220.0.1 - 0 | 356 | 356 | 8 | 17 | 98 | 12 |
| cr1-rhe-a-be151.bb.as11404. net - 0 | 356 | 356 | 8 | 14 | 28 | 13 |
| cr1-che-b-be-2.as11404. net - 0 | 356 | 356 | 10 | 17 | 31 | 15 |
|cr1-9greatoaks-hu-0-2-0-20-0.bb.as11404. net - 0 | 356 | 356 | 13 | 18 | 34 | 15 |
| eqix-ix-sv1.blizzard. com - 1 | 353 | 352 | 0 | 22 | 76 | 20 |
| ae1-br01-eqsv5.as57976. net - 2 | 337 | 332 | 69 | 77 | 132 | 71 |
| et-0-0-3-br01-eqch2.as57976. net - 2 | 341 | 337 | 69 | 85 | 460 | 72 |
| be1-pe2-eqch2.as57976. net - 3 | 329 | 322 | 68 | 74 | 91 | 73 |
| 24.105.62.129 - 2 | 341 | 337 | 69 | 75 | 101 | 74 |
2. Issue/rant
For the past 3+ weeks I have been nonstop lagging on WoW. I can play any other games, stream, and watch videos with zero issues. It is only WoW and I have done everything in my power to fix it. I did a complete ui reset, tried reinstalling the game, updated drivers, tested wired/wireless connections, even bought a vpn, and nothing works. The lag never goes away and makes the game annoying and unplayable. I freeze in place constantly for a few seconds and then everything speeds up to catch up to real time. I can press an ability 5 times and see the global cooldown rotate without the ability going on cd until seconds later. My ms is constantly fluctuating, and it’s noticeably higher in instanced content such as raids/mythic plus. I sent in a ticket and did all of the tests. Blizzard told me to reach out to my ISP and push this issue for them to help me. I had a lengthy conversation with Wave Broadband and they disregarded me saying it’s not their problem since it’s only WoW and that this is on Blizzard’s end. I sent them a transcript of my Blizzard ticket that explains all the steps I need to take to resolve this issue and they wont help me. Blizzard says reach out to ISP, ISP says reach out to blizzard. Someone please help me.
3. Information from my ticket
“We’ve seen issues off and on with this provider in the past from what I see in most cases it ended up being a routing configuration issue of some kind. So what does that mean. It means every now and again with this ISP for the last few years we’ve seen routing configurations leading to our services. When we restart the servers think of it as a power cycle but configurations may not always get picked up by a certain ISP or they may be wrong which would explain the time frame of it starting.”
"The process to getting this resolved in the past has been getting Wave Broadband’s Gnoc team to reach out to our peering support team(This is not a player facing service it’s for your ISP’s GNOC team.) That is a really fast way to start the process."
“I would strongly recommend to try this first, push to have the issue escalated to your Internet Service Provider and when you first talk to them bring up this issue has occurred before with our services and it always seems to result in needing both GNOC teams to resolve a configuration issue.”