Where else do people buy games from if not EBgames? I can’t even think of a different store to go to. Besides, technically no one need buy most games physically these days but you don’t see them dropping other titles or just closing down or becoming just a “toy” shop.
Also, if CS knows nothing and aren’t able to find out something like this then that’s weird because if a whole country of customers was being starved of their product/s wouldn’t the company want to rectify that assuming it was the retailers choice and not the supplier and thusly knowing they had no retail outlets in an entire country and expecting said customers to complain then a memo or something would have been mentioned, isn’t that what customer support is for?
At the very least, shouldn’t Blizzard_ANZ CS know something about something happening regarding it’s services and products?