I agree completely.
The customization we got was already pathetic. It isn’t remotely up to snuff with pretty much any modern MMO out there. Height? No. More posture options? No. Body hair, body textures, body shaping, face textures, face shapes, tons of new hair colors and eye colors? Not really. The eye colors were the most drastic and most races still got cheated there too. Scars and tattoos for everyone, at least? In your dreams.
So it was already sad from the start, but I gave them the benefit of the doubt that anyone other than just orcs would get something decent. Now they canceled it entirely.
Shadowlands is nothing but mobile game grinds (hello, Queen’s Conservatory), waiting periods, and - oh yeah, more grinds, for crap like anima, so that we can get some lame recolored armor sets that don’t even look that good to begin with and can’t hold a candle to how cool the sets in Legion or even Classic were.
Blizzard is steadily giving us less content. No new races, no new classes, no new race/class combinations, no new class armor tiers, no new customization options even as simple as new skin/hair/eye colors and new or even reused hair styles - so what are we even getting at this point?
New grinds.
And yet Blizzard fanboys will bust in here and tell us we should be happy with what we get, because the poor multi-billion dollar company that makes more money literally every week than you will ever see in your life is just so pitiful and we should be glad they deign to give us paying customers content at all. We are paying the same prices as we were back in Legion, but we are getting less than half the content from almost all previous expansions or even some content patches.
Oh yeah, and Classic will get tons of new (but not actually new) stuff. Retail is a joke.
WoW is at an all-time low and I’m trying to find another game to go to. Trouble is, Blizzard owns the market and they know it, so they’re perfectly comfortable cheating everyone, telling us we should be happy about it, laughing, and then doing it all over and over again - and knowing that players will always come back and put up with it, because they own the MMO market.