New Alienware R10 with an AMD ryzen 9 5900, and an RTX 3070.
Only game that crashes (and its a HARD crash, screen goes black and whole system reboots) is Wow so far. I have tried overwatch, Doom, a few RTX enabled games, really pushed this system to its limits and nothing else crashes the system at all. only wow, and its pretty regular crashes every 15-25 minutes, and once it crashes once it will successively crash again and again 3 or 4 more times then stabilize for 15-25 minutes.
So its not thermals
its not power delivery
Drivers are up to date
Bios is up to date
I have put a fresh install of wow on this machine, same issue
Played with low graphics settings, high graphics settings, enabling the raytracing stuff, disabling it, I have literally done everything I can think of. but again its only wow (TBCC btw)
I originally though I had bad hardware but the harder I’ve pushed it and it not crashing the more I have though it may be an issue with the game or a setting within the game than the hardware.
I need some help here. The system crashes so hard I dont even get a log output… it just stops… goes black, and reboots.
DXDiag
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System Information
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Time of this report: 6/16/2021, 20:39:14
Machine name: DESKTOP-Q1EFABO
Machine Id: {44C63D92-1E2E-49F9-A208-AF13180F4CDA}
Operating System: Windows 10 Home 64-bit (10.0, Build 19042) (19041.vb_release.191206-1406)
Language: English (Regional Setting: English)
System Manufacturer: Alienware
System Model: Alienware Aurora Ryzen Edition
BIOS: 2.1.3 (type: UEFI)
Processor: AMD Ryzen 9 5900 12-Core Processor (24 CPUs), ~3.0GHz
Memory: 16384MB RAM
Available OS Memory: 16310MB RAM
Page File: 11543MB used, 7709MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: 96 DPI (100 percent)
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
Miracast: Available, no HDCP
Microsoft Graphics Hybrid: Not Supported
DirectX Database Version: 1.0.8
DxDiag Version: 10.00.19041.0928 64bit Unicode
------------
DxDiag Notes
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Display Tab 1: No problems found.
Display Tab 2: No problems found.
Sound Tab 1: No problems found.
Sound Tab 2: No problems found.
Sound Tab 3: No problems found.
Sound Tab 4: No problems found.
Sound Tab 5: No problems found.
Input Tab: No problems found.
--------------------
DirectX Debug Levels
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Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)
---------------
Display Devices
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Card name: NVIDIA GeForce RTX 3070
Manufacturer: NVIDIA
Chip type: NVIDIA GeForce RTX 3070
DAC type: Integrated RAMDAC
Device Type: Full Device (POST)
Device Key: Enum\PCI\VEN_10DE&DEV_2484&SUBSYS_39071028&REV_A1
Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
Device Problem Code: No Problem
Driver Problem Code: Unknown
Display Memory: 16197 MB
Dedicated Memory: 8043 MB
Shared Memory: 8154 MB
Current Mode: 3440 x 1440 (32 bit) (120Hz)
HDR Support: Not Supported
Display Topology: Extend
Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709
Color Primaries: Red(0.639648,0.330078), Green(0.299805,0.599609), Blue(0.150391,0.059570), White Point(0.312500,0.329102)
Display Luminance: Min Luminance = 0.500000, Max Luminance = 270.000000, MaxFullFrameLuminance = 270.000000
Monitor Name: Generic PnP Monitor
Monitor Model: Dell AW3420DW
Monitor Id: DELA149
Native Mode: 3440 x 1440(p) (59.973Hz)
Output Type: Displayport External
Monitor Capabilities: HDR Not Supported
Display Pixel Format: DISPLAYCONFIG_PIXELFORMAT_32BPP
Advanced Color: Not Supported
Driver Name: C:\Windows\System32\DriverStore\FileRepository\nvddi.inf_amd64_162f82a322513eb8\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvddi.inf_amd64_162f82a322513eb8\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvddi.inf_amd64_162f82a322513eb8\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvddi.inf_amd64_162f82a322513eb8\nvldumdx.dll
Driver File Version: 27.21.0014.6677 (English)
Driver Version: 27.21.14.6677
DDI Version: 12
Feature Levels: 12_1,12_0,11_1,11_0,10_1,10_0,9_3,9_2,9_1
Driver Model: WDDM 2.7
Hardware Scheduling: Supported:True Enabled:False
Graphics Preemption: Pixel
Compute Preemption: Dispatch
Miracast: Not Supported by Graphics driver
Detachable GPU: No
Hybrid Graphics GPU: Not Supported
Power P-states: Not Supported
Virtualization: Paravirtualization
Block List: No Blocks
Catalog Attributes: Universal:False Declarative:True
Driver Attributes: Final Retail
Driver Date/Size: 6/7/2021 5:00:00 PM, 1050064 bytes
WHQL Logo'd: Yes
WHQL Date Stamp: Unknown
Device Identifier: {D7B71E3E-67C4-11CF-8D69-09191BC2D635}
Vendor ID: 0x10DE
Device ID: 0x2484
SubSys ID: 0x39071028
Revision ID: 0x00A1
Driver Strong Name: oem77.inf:0f066de3685e17d7:Section041:27.21.14.6677:pci\ven_10de&dev_2484&subsys_39071028
Rank Of Driver: 00CF0001
just more frustration that Blizzard is more than happy to pass the buck and say they cant help…