Hi Zenathar
Those hop switches are normal. That is what they often show. Likely security or DDOS mitigation. The ping packets you send are very low priority and the switch is simply ignoring them. As they say that is a “Red Herring” - you need to look elsewhere for the issue.
It looks like you are on a wireless connection. If so I would first try a Ethernet cable. Here is the support page for disconnects - work through things. Open the Advanced Troubleshooting section as well.