Never received Ash'adar, even after the "bugfix"

I finished my trading post in early February shortly after it went live. I claimed the chest and only received coins, no mount.

I checked a couple of times and had no luck. With the March refresh I decided to look back into it, and saw it was allegedly fixed, but alas it isn’t in my mail, isn’t in my collections, and it wasn’t in the chest.

I attempted a support ticket to see if it could be awarded and was told no, its purely a bug.

Updating to say this still persists.

  • I can repeatedly loot the chest with no effect.
  • I never received the mount as mail.
  • There is no gift box in my collections
  • I don’t even see the mount as “unearned” in collections

Just popping in to comment that this is still an issue.

In Summary: I met the conditions, I claimed the rewards, I did not receive the mount. I am unable to simply be awarded said mount by GM ticket.

I just want my cool color-changing mount I grinded for!