My sister’s email was hacked and her account was stolen. She has put in a ticket or two, but hasn’t gotten any responses to her request for help.
She recently moved due to an upcoming divorce from Drexel Hill, PA to Baker FL. We believe her soon-to-be ex-husband has hacked into her email account (although this is speculation, admittedly) and stolen her blizzard account. She has switched to a new email address and used a brand new password in order to protect her account in the future. This may be the source of non-response from Blizzard, as it doesn’t match anything they have on file - but she cannot log into HER account because the email address associated with it has been changed by the hacker. We have screenshots of her (former) email address and the verification emails sent to that address by Blizzard at the time of the change.
She has not used any gold-selling websites ever.
Our current IP is located in Hammond, LA (why? We don’t know. We live in Baker, FL, but it is satellite internet via Viasat.) It has been since the end of May although we have brought our laptops to a friend’s house in Crestview, FL and played there with them on their IP address (and we don’t know what it is.) Any IP based in Drexel Hill, PA should not have been accessed since the end of May, 2020. If it has, it was NOT US.
Please help. She’s had the account for years - we began playing in Classic before ANY expansions existed.