My sister’s email was hacked and her account was stolen. She has put in a ticket or two, but hasn’t gotten any responses to her request for help.
She recently moved due to an upcoming divorce from Drexel Hill, PA to Baker FL. We believe her soon-to-be ex-husband has hacked into her email account (although this is speculation, admittedly) and stolen her blizzard account. She has switched to a new email address and used a brand new password in order to protect her account in the future. This may be the source of non-response from Blizzard, as it doesn’t match anything they have on file - but she cannot log into HER account because the email address associated with it has been changed by the hacker. We have screenshots of her (former) email address and the verification emails sent to that address by Blizzard at the time of the change.
She has not used any gold-selling websites ever.
Our current IP is located in Hammond, LA (why? We don’t know. We live in Baker, FL, but it is satellite internet via Viasat.) It has been since the end of May although we have brought our laptops to a friend’s house in Crestview, FL and played there with them on their IP address (and we don’t know what it is.) Any IP based in Drexel Hill, PA should not have been accessed since the end of May, 2020. If it has, it was NOT US.
Please help. She’s had the account for years - we began playing in Classic before ANY expansions existed.
Was the old account established under her name? If so, standard recovery steps should be all that is necessary. If it was not established under her name, that’s an issue.
Queues are a bit longer than we’d like at the moment, but she should be hearing something relatively soon. Once things resolve, she will want to add an authenticator.
She’s been at work the whole time we’ve been talking - and I just got emails from her saying that she has access - changed her email and password and added an authenticator, but… now the account is aying is has been banned??
“This World of Warcraft account has been closed and is no longer available for use.”
Just put in another ticket, appeal it. It may have just been a good old fashioned compromise and a ban isn’t uncommon. They don’t steal them to do ‘nice’ things with them. Sometimes the account action lags behind the restoration.
Trust me, I’ve scolded her fiercely about the authenticator. I’ve had one on my account so long that I’ve got an actual physical piece of hardware that spits out my numbers. grin
