Correct. I misunderstood the policy. I already said your post was helpful. I asked him to try to make the request.
It would have been more helpful if customer support told me that 3 days ago instead of someone in a forum.
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Can you copy/paste the response they sent to you? No personal details, of course.
GM’s are human, and they can misunderstand a request or even send out the wrong template answer without knowing it. But far too often, the GM sends the right response, but because it isn’t the immediate gratification we were looking for, we overlook the details.
At any rate, the answer of:
is correct. They can’t do anything about it from your ticket (and you’re 100% editorializing the “too bad” part). The Refund Policy is also available online. They even provide a link to the Refund Policy as you’re navigating the Support site to open your tickets.
Ok, Viccor let me see if I can detangle this.
Your friend has a PS5, those purchases need to come through the playstore.
Also, your friend claimed the code, which is an obstacle as HE now owns it.
HE needs to put in a ticket and ask this be refunded back to you.
It would certainly work if he wants to play on PC, but no, not his PS5 with that license.
Once he does that, this can move ahead.
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Unnecessary request and circular argument.
You’ve explained the policy…I read the policy. I still wasted $40 on something no one can use with no recourse.
It has nothing to do with immediate gratification. lol I have received multiple responses from them and none of them suggested that my friend reach out to support.
Of course it’s editorialized. >.< They wouldnt really say that. It’s just a little snark from my frustration.
Thanks @Orlyia I sent him a text. We’ll see what happens from that angle. I really don’t care that much about the money. It’s more about the service. The ultimate goal here is to have fun playing games with a friend.
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If he hadn’t already claimed it, this would be a different conversation, but once he has, he is technically the owner.
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That makes sense. Thank you!
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It’s a necessary request when you keep claiming that the GM didn’t understand your request and they give a wrong response. If you don’t want to provide it, that’s your choice, but I’m betting the information you needed was included.
And if not, that’s fair feedback to give regarding GM responses. But that’s a suggestion for the GM survey you should get at the ed of the ticket (ideally), or for the General forum (less ideally).
Yes, and you are continuing down the path of “Blizzard won’t give me my money back”. They will, when your friend has requested it.
Look, I get this frustration, to be honest. There are some responses they give that seem to adhere to the adage of “this is an MMO, and you need to figure things out on your own”. That’s all fine for “how do I complete this quest?” but not for a real-world issue like getting a refund.
That said, Blizzard has operated this way for many years. Not saying there can’t be improvements along the way, but everyone really knows by now to look things up on your own. And it’s doubly so when it comes to purchases/refunds. There needs to be a small amount of responsibility on our part (as players) to seek out the information to make sure we understand.
I really appreciate the time you are taking to post. To be honest, the disconnect we are experiencing here is because I didn’t make the post seeking help or to find answers. I made the post to publish a point of data for others to view.
Now, to my surprise, I found help and advice on how I can better resolve the issue. Thank you for that.
Again, I am not complaining at the loss of the $40 nor the specific responses but more the attitude or systems in place that left me believing that I had spent an unrecoverable amount of money on essentially nothing. The back and forth between me and the customer service reps had me wanting to uninstall. It wasn’t a great feeling since I have been having fun in both WoW and D4.
To your point, I could have found this information on my own, if I had chosen to look, but my impression was that there was a subject matter expert on the receiving end of my ticket. A short-sighted impression to be sure.
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@Orlyia My friend submitted a ticket and they were able to process the refund. The GM mentioned you by name. Thank you so much!
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Glad I could be of some assistance, Viccor.
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