Missing mail

Hi there,

I am not sure if this is the correct forum to put this, so, sorry if it’s not.
I have been away from WoW for quite a while now and recently came back using my account as a free account. However today I decided to add some game time, there is still a “new mail” icon on my screen, but no mail in my mailbox.

The mail is the anniversary package, Ulfmar. You might still have some limited access while your game time purchase processes. That should fall off within 24 hours and you’ll be able to retrieve the package. :slight_smile:

2 Likes

Depending on how long ago you added the game time, it may just take a bit for the mail to start working again. A couple of things to try:

  • Log completely out of the game and launcher and back in again. This can help if you were still logged in when you added the game time.
  • If it still doesn’t show up, try doing a Full UI Reset:
    https://us.battle.net/support/en/article/7549
2 Likes

Thank you. I will give this a try

1 Like